This information is NOT posted on the their Website - The message machine indicates that they will call you back after leaving your User name and Phone number, but no ever calls you back. My advise to anyone having and issue with DirectMatches.com is to call your Credit Card company and have them stop payment for this Vendor.
Email that was sent to me.
"Hi Franco,
Its pretty simple to cancel and we have 10,000s of members that have no problem with this option so I am not sure the difficulty you can be having. Please call our billing dept at 571-223-6117 9am to 5pm EST Mon to Fri and they can cancel your account for you.
Thank you"
Andres