• Report: #837438

Complaint Review: Elite Lock & Key

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  • Submitted: Friday, February 10, 2012
  • Posted: Friday, February 10, 2012
  • Reported By: MJ — Benicia California U.S.A.
Elite Lock & Key
Florida Street Vallejo California 94510 United States of America
  • Phone: 707 676-1460
  • Web:
  • Category: Customer

Elite Lock & Key Lock more expensive that a government golden screw! Vallejo, California


1Author 0Consumer 0Employee/Owner

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I lost my keys, including my mailbox key.  I chose Elite Lock and Key because their half page ad said they offered a 20 minute response time. I called at nine am. The man said someone would be right out. At 12:10 pm, a locksmith showed up. I told him I needed a key to my mailbox made and the doors in my office re-keyed. I suggested he start downstairs with the mailbox He agreed and said he might have to replace the lock entirely. I said that would be fine since I couldn't get into my mailbox without a key. After he replaced the lock in my mailbox, he looked at the doors with locks that I needed keys for and he said he'd have to replace the locks. I told him I knew that those locks could be re-keyed because I'd had it done before. He said he was just filling in, and that he actually had his own business somewhere else, because the owner of Elite Lock & Key was too busy to come out. I told him I was going to call another locksmith to re-key my doors and asked him for the bill. He gave me the bill. Here it is:

Service call:  35. (it says $25 in their ad)
Labor uninstall and install and open: $65.00
New lock: $100.
Total with $8.00 tax = $208

I told him I thought a hundred dollars for a lock was high and he said it wasn't, that that's what the lock cost. I also questioned a service call fee when he was already charging me for labor, installation, and opening the mailbox. He said those were the charges. So I paid him with my credit card.
Today, I looked up prices for mailbox locks on the Internet. I was not able to find a mailbox lock for more than nine dollars. I can purchase the same lock he put in at Ace Hardware for $8.98.  I called Elite Lock & Key and every time the man heard my voice, he hung up on me. I did this about fifteen times and each time he heard my voice he hung up on me.
I want my credit card refunded about $80, if he wants to mark the price of the lock up 100%.

This report was posted on Ripoff Report on 2/10/2012 10:53:13 PM and is a permanent record located here: http://www.ripoffreport.com/customer/elite-lock-key/elite-lock-key-lock-more-ex-530cc.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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