Whirlpool Kitchen Aide USA NONE Benton Harbor , Michigan

To Whom It Concerns:
I have purchased 3 major Whirlpool appliances over the last 18 months,  
        APPLIANCE            Model                                 Serial                     Purchased
1.     Fridge                    ER2CHMXPQ05                    EY2004508           6/22/10
2.     Freezer                  EV201NZTQ01                    U05393314          12/23/10
3.     Washer                  WFW9150WW00                HL02828368        8/23/10 
In general I have been satisfied with the products; however after spending nearly $1000.00 for a front load washer that lasted only 18 months then died I am NOT a happy camper. I began having problems with the washer before the warranty expired and I should have addressed the issue then. Unfortunately I didn’t because I was having major issues with the freezer; eventually they had to replace the door and gasket.  I had my wife call Whirlpool and explain to them that the washer would shake violently when spinning, and it was not safe to use. She was promptly told the washer was out of warranty, and she had (2) options, #1; she could pay approximately $300.00 to have the washer repaired and receive a 1 year warranty;  #2; she could pay approximately $160.00 to AES, their preferred repair company, have the washer repaired. I was/am shocked with the indifference of the Corporate Elite at Whirlpool and their philosophy of indifference to those of us who buy their products and sustain their companies.

I called Whirlpool and asked to speak with Customer service on January 6, 2012 for more than 1 hour. The young lady I spoke with was pleasant but utterly unable to resolve my problem, repairing my washer. I was told she would take my complaint and forward it to the appropriate person(s). I have to say I have NO faith in the quality of whirlpool products. After that conversation I had a different certified company come to my house and diagnose the problem, it was a failing main bearing. How can one of the MOST important parts of a front load washer fail within a year and a half?  Does Whirlpool expect consumers to HAVE to purchase an extended warranty with each of their products or purchase new appliances every 16 – 24 months?

In my opinion (IM0) whirlpool should repair this washer at their expense, this is, IMO, clearly a manufacturer defect!

This company WILL NOT/ DOES NOT stand behind their products. DON’T BUY WHIRLPOOL!!!!!