• Report: #350962

Complaint Review: CARE CREDIT - GE MONEY BANK

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  • Submitted: Monday, July 14, 2008
  • Last Posting: Monday, July 14, 2008
  • Reported By: — Fairview Tennessee
CARE CREDIT - GE MONEY BANK
www.carecredit.com Orlando Florida 32896-0061 U.S.A.

CARE CREDIT - GE MONEY BANK VERY UNPROFESSIONAL Orlando Florida


1Author 2Consumer 0Employee/Owner

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I needed to pay my bill on the last day of every month and I asked that my billing be set up this way and was assured it would be done. It wasn't. They have hit me with a late fee, which I then called into them and told them AGAIN that I get paid the very last day of the month and that's when I needed my billing set up, and they assured me it would be done. It wasn't, so needless to say, I got hit up with another late fee and I called in to talk to a "manager" and she was so incredibly rude I cannot believe it. When I am done paying for this, I am never going to use GE again.

Deb
Fairview, Tennessee
U.S.A.

This report was posted on Ripoff Report on 7/14/2008 9:33:52 AM and is a permanent record located here: http://www.ripoffreport.com/dental-services/care-credit-ge-money/care-credit-ge-money-bank-ve-ac2b5.htm.

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1Author 2Consumer 0Employee/Owner
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#1 Consumer Comment

Same with me, but...

AUTHOR: Nikki - Coconut Creek (U.S.A.)

SUBMITTED: Monday, July 14, 2008

...my bill is due on the 15th of the month and my husband gets paid on the last Friday of every month. My statement drops around the 1st of every month so I pay it online, as soon as the statement drops. My bill gets paid 2 weeks early every month.

They don't have to change the due date, just pay it as soon as the statement drops. I'm sure it would be nice if they changed it like they said they would. Did you try requesting that in writing or did you just call them?

After you racked up the 2 late fees, did you call them back insinuating it was their fault for not changing the date? I hope not because then you will probably never get what you need.
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#2 Consumer Suggestion

One more thing.

AUTHOR: Nikki - Coconut Creek (U.S.A.)

SUBMITTED: Monday, July 14, 2008

Remember, everything now is computer generated. I doubt the customer service rep has the authority to actually change the due date. It probably needs to be transferred to a different division to do that. Try calling and speaking to that exact division that has the authority. Or ask the rep what the procedure is for changing the due date. Get as much info as you can regarding their procedures so you can do it the right way. No one offers the info, or the rep may not know. Ask the questions and that may result in the rep finding out the answers for you.
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