Care Credit
p.o. box 965033
Internet 32896
United States of America
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Care Credit GE Money Bank -sneaky billing process - online automatic payments do not work. online payments do not process & late fees are charged. Internet
*UPDATE Employee: We'd like to help
1Author
0Consumer
1Employee/Owner
Was paying off a 6,000 dental service loan. I've made repeated payments online and they would not process and get charged late fee. my last payment for the 12 month promotional was due and i paid the balance in full. Of course this payment was not processed and because of the remaining 1,000 balance ... I was charged a total of :1,300.
Customer Service representative was not helpful and very rude. Transferred over to a Manager and he would not let me speak and very unprofessional approach to the situation. I was informed nothing could be done about the ridiculous interest charge over the phone. My only other option was to write a letter to GE capital retail bank. Letter mailed and awaiting response.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: GECapital - (United States of America)
SUBMITTED: Tuesday, February 14, 2012
POSTED: Tuesday, February 14, 2012
** To expedite your case, please ensure to provide Reference code DM 021412_ROR_CC **
I'm sorry you're experiencing problems with your account. We'd like to help and see if we can expediate your case. Please email me at gecapitalcares@ge.com with the following information:
- The full name associated with the account
- Mailing address associated with the account
- Your contact phone number
For your security, please do not include your account number in your email.
Regards,
Nicole
GE Capital
