Amazingly, I managed to get through on the "toll free" UK tel no 0-808-120-1987 after waiting approx. 4 mins to speak to an operator. I telephoned at 14.28pm which seems to be about the time they have just opened!!
I informed the operator that I wanted to return the package immediately upon receipt, gave her my contact details ie. Name/tel no etc and she gave me a reference number that I need to put on the outside of the package I am returning. She confirmed it needs to be sent back to a UK address, the details of which will be sent to my email address (the one that I used to get the free trial!). I also asked her to confirm that once my returned package is received, my account will be cancelled immediately and she said “yes ma’am, that is correct”.
I checked my email and I had indeed received an email from an "unknown sender" which had the following details:
Return Instructions As per your request for Return Instructions. Please follow the Instructions below exactly as outlined when returning your product to ensure proper handling of refund. Make sure to select the return address for the applicable Country you live in..
1. Always make sure the product you are returning is within the 60 day Money Back Guarantee time.
2. Clearly mark your Original Order ID number on the outside of the package being returned.
3. Ask to insure the package against loss.
4. Always ask for a Return Tracking number. Keep this in safe spot for future reference if needed.
5. Address the package to the appropriate address. T
his is based on where you live.
Return Address for United States of America: DazzleSmile USA PO Box 10276 Des Moines, IA 50381
Return Address for Canada DazzleSmile CANADA 1725 McPherson Court Pickering, Ontario Canada L1W3H9
Return Address for AUSTRALIA DazzleSmile AUSTRALIA PO Box 4440 Milperra, BC NSW 1891
Return Address for NEW ZEALAND DazzleSmile NEW ZEALAND PO Box 210014 Laurence Stevens Drive, Manukau 2154
Return Address for UK DazzleSmile UNITED KINGDOM BTB Mailflight Ltd., Unit 2B Viking Ind Est., Hudson Road, Bedford MK41 OQB
The refund will be processed within 10 business days of receiving and processing the product back into our Warehouse.
The reference code they give you is actually the "order no" so you don't actually need to phone them at all if you have it, you just quote your order reference number (which they don't even email you when you have placed the order) and which their "chat" assistant could have given in any case.
As soon as my package is received, it will returned immediately by recorded delivery post which gives a full "tracking no" via the Royal Mail website.
If you have placed an order and feel "duped" into a subscription service and/or services, then please use this information to cancel your subscription(s).
Also, dont forget to ensure prompt return of the unopened package as soon as it is received. That way I think you will have a better chance of preventing any further financial loss.
I hope this information is of help to someone else. I will update this again on (a) if I actually receive the package and (b) once I have returned it.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
