• Report: #502852

Complaint Review: DAZZLE SMILE, DAZZLE SMILE PRO

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  • Submitted: Thursday, October 01, 2009
  • Last Posting: Thursday, November 19, 2009
  • Reported By: Kerrie — Glossop Other United Kingdom
DAZZLE SMILE, DAZZLE SMILE PRO
www.dazzlesmilepro.com Internet United States of America

DAZZLE SMILE, DAZZLE SMILE PRO dazzle smile, dazzle smile pro, pristinehlth Dazzle smile (pro) dazzling rip off, Internet

*UPDATE Employee: hello,


1Author 0Consumer 1Employee/Owner

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Dazzle smile or dazzle smile pro or pristinehlth what ever they're calling them selves, have decided to bill me an extra 58 pounds some thing for a FREE TRIAL? Say what?!

When signing up for this said free trial which actually cost me £11.90! There was no indication what so ever about there being a continuing service to some club if not cancelled. No terms and conditions popped up I never ticked any boxes agreeing for them to take any more money off me after 14 days. They are effectively stealing.

The on-line help is terrible, you have to call them... I shall be doing this tomorrow after blocking and cancelling my credit card. I'm guessing they won't be much better help over the phone.

Be carefull because they're also passing on information to World club fitness so your automatically signed up with them too and will be billed $24.82 after 40 days!

I'm hoping i'm not too late and can get the 60 day money back guarantee. Please no one else fall for their scams. If i'm unsuccessful over the phone then I shall be speaking with the small claims court.

This report was posted on Ripoff Report on 10/1/2009 4:34:39 PM and is a permanent record located here: http://www.ripoffreport.com/dental-services/dazzle-smile-dazzle/dazzle-smile-dazzle-smile-pro-6d75e.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Employee

Hello,

AUTHOR: Kip Taylor - (United States of America)

SUBMITTED: Monday, November 16, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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