I've been noticing this kind of "Apology" all over the web, as far as I can tell it's a huge stall, intended to waste time as long as possible until you are too late filing with the Attorney General in your state.
Ignore the Bullsh*t "Apology" and file today, they stole your money by deception, by "Enrolling" you in oher "Accounts" without your knowledge, and without specific permission.
If you don't they'll make a part refund and keep the rest of yor stolen money.
(We gave him a refund your honor)
The longer you are led to believe it's an error, the longer they have to vanish with your cash.
Check right here, they've been doing this around one year now. It's near time to vanish with all their stolen cash.