• Report: #497504

Complaint Review: Dazzle Smile

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  • Submitted: Saturday, September 19, 2009
  • Last Posting: Friday, November 20, 2009
  • Reported By: TSAH — Richmond Virginia USA
Dazzle Smile
PO BOX 10276 DES MOINES Iowa 50381 United States of America

Dazzle Smile Ordered trial $1.95, cancelled 5 mins after order, talked to Dazzle rep, got return auth#, recd on 6th, returned unopened on 8th Sept, Dazzl rec'd on 13th, long before trial exp, still got billed $79.28. DES MOINES, Iowa

*UPDATE Employee: Hello,


1Author 0Consumer 2Employee/Owner

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I ordered a trial version of Dazzle Smile from the internet for $1.95.  This product was presented in conjuction with another product that promised both would give better results.  The terms were NOT clear when I order the first product.

While in the process of ordering the second production, I read the terms and conditions - which was visible.  At that time, I did not submit the second order and figured the first order most have been a scam also.

While searching for information online to cancel the first order, a Dazzle White Rep called me to confirm my order. AT THAT TIME, I told him to cancel because I did not agree with their terms and conditions.  He told me that it was too late to cancel.  HOW can it be too late to cancel when he was the REP that was verifying my order - what if my card was stolen.

Anyway, he gave me a number to call and told me I had to call them and cancel.  This was the weekend of August 31, 2009.  I called Monday, September 1 and the operator told me that EVEN THOUGHT I AM CANCELING THE ORDER, I would still receive the product and I would have to return it to them within the 14-day trial period... We argued - to no avail - and at that time he cancelled my order and gave me a cancellation # and told me to return the unused product and I will not be billed.

I received the product on a Friday, September 4, 2009.  Labor Day was September 7, 2009 - I returned the UNUSED/UNOPENED product on September 8, 2009 and DAZZLE received it on September 13, 2009.  They billed my credit card $79.28 on September 19, 2009!!!

PLEASE NOTE: I returned the product LONG BEFORE the 14-day trial was up.  I received it on the 4th of September - 14 days later is the 18th of September.

THEY ARE A RIP OFF AND SHOULD NOT DO BUSINESS AT ALL!!!! 

This report was posted on Ripoff Report on 9/19/2009 6:03:44 PM and is a permanent record located here: http://www.ripoffreport.com/dental-services/dazzle-smile/dazzle-smile-ordered-trial-1-abb43.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Employee

Hello,

AUTHOR: Kip Taylor - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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#2 Owner of Company

Dazzle Smile

AUTHOR: molly greene - mumbi (India)



Hello,

If there was some confusion about your subscription, we honestly did mean to inconvenience you in every way. Our goal is to inconvenience our customers and to steal as much of their money as we can before they wise up and cancel their card .The terms and conditions of our offer are not very visible on the order page, they are sometimes stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. At times, there is also a link at the top of the middle, underneath the garbled type of the home page that opens up the terms and conditions in a separate window, if you can find it. Sometimes you can see this and sometimes you can't. Customer service is our number ten priority and we do everything we can to be secretive and misleading with all of our customers. Of course, mistakes can be made and they are always your fault, if you were not aware of our terms and conditions in our site, that's too bad. We are not happy to offer you a full refund if you return the unused product back to us. We have not honored our 2-day guarantee and will continue not to do so.




You can talk to customer support two days a week. Our India-based help lines are also staffed each and every other day of the week to dodge any questions you may have both before and after your order, if you can get through to us. Simply call us at 888-948-5508 or visit our 2/2 live help at http://www.dazzlesmileprocoloncleanseezykitgrants360acaiberryonlinebizkitworldfitnessclub.com/contactus.php and we will be happy to make you jump through hoops during the entire cancellation process.

Your satisfaction is our number ten concern, stealing your money is our number one through nine concerns. We will promise or guarantee you anything it takes to get your money.



 



We are so glad you didn’t Google Search our name for complaints before giving us your credit information. Please do not tell anybody you know about the way we do business. It will be our little secret. Thank you so very much.




We just hope you don't call your credit card company or bank immediately to report your card lost or stolen because then they disallow all of our charges, thinking that some one has stolen your card and that stops us dead in our tracks and it makes us very mad at you.

Thanks,




The gang at Grant Funding Source, Elite Pac, Last Chance Payday Loan, Viv3 Labs,  Pro Flowers, Global Wellbeing, Easy Saver, Ultra Lift, 200, 500 cash loans, Quick Profit Kit, Pristine Health, Best4Loans, Redford Financial, Acai Berry Flush, NatraPure, Resveratrol Ultra, Wellness Lab, Razzle-Dazzle Smile Pro, Colon Cleanse, Smile Brite, Acai Berry, Trading Planet Ltd., Ultifreshwell, Beauty Sculpt, Life Cleanse, World Fitness Club, Celebrity Smile, Online Biz Kit, Online Cash Success Kit, Video Professor, Free Credit Report .com, Premiere Whitening, Rezvclear, Wellbhealth, Ezy Kit, Grants 360, and hundreds of other sites you may not be familiar with.



 




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#3 Employee

Hello,

AUTHOR: Jonathan rodriguez - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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