Dazzle White & World Club Fitness
P O BOX 2200 E 26TH AVE
AURORA Colorado 80018
United States of America
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Dazzle White & World Club Fitness FAREND SERVICES, DAZZLE SMILE/ELITE PAK/ALTA WHITE UNAUTHORIZED CHARGES AURORA, Colorado
*UPDATE Employee: Hello,
1Author
1Consumer
2Employee/Owner
AUTHORIZED CHARGES ON MY ACCOUNT; ORDERED TRIAL USE OF PRODUCT W/OUT MAG SUBSCRIPTION; TEETH HURT AND RETURNED PRODUCT W/IN TWO DAYS; CONFIRMED CXL OF PRODUCT AND ANY OTHER CHARGES ASSOC WITH PRODUCT; CXLD ALL; UNAUTHORIZED CHARGES APPEARED ON MY CREDIT CARD; CALLED 866 396 2729 NUMBER TO ELITE PACK AND ASKED FOR SUPERVISOR; REFUSED TO LET ME SPEAK TO SUPERVISOR AND WOULD KEPT PUTTING ME ON MUTE; TOLD ME MY "MAGAZINE SUBSCRIPTION" HAD TO BE CANCELLED SEPARATELY AND THAT THEY WOULD NOW CANCEL IT; BUT THE CHARGES WILL REMAIN ON MY CREDIT CARD; I WAS TOLD WHEN I CALLED TO GET RETURN INFO AND TO CXL MY SUBSCRIPTION (WHICH I DID BEFORE MY TRIAL PERIOD WAS UP) THAT NO OTHER CHARGES WOULD BE POSTED TO MY ACCOUNT; I HAD ASKED ABOUT THE TRIAL MAG OFFER WHICH I ORIGINALLY DECLINE OVER THE PHONE INITIALLY ANYWAY AND AGAIN I WAS ASSURED NOTHING WOULD GET CHARGED; ATTORNEY GENERAL IN COLORADO; PLEASE DO SOMETHING ABOUT THIS WITH ALL THE COMPLAINTS OF THIS SCAM.
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REBUTTALS & REPLIES:
1Author
1Consumer
2Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: brenda.hawks - (United States of America)
SUBMITTED: Wednesday, December 09, 2009
POSTED: Friday, December 11, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
#2 Consumer Comment
AUTHOR: Inspector - Tobyhanna (USA)
SUBMITTED: Tuesday, December 15, 2009
POSTED: Tuesday, December 15, 2009
This company as with the Acai berry are scams. Beware, do your research.
#3 Employee
AUTHOR: jason gladstone - (United States of America)
SUBMITTED: Wednesday, January 13, 2010
POSTED: Wednesday, January 13, 2010
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,
