DAZZLE WHITE
PO Box 10235
Des Moines Iowa
United States of America
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DAZZLE WHITE - Dazzle Smile
White Dazzle White Company is Black as Des Moines Iowa
*UPDATE Employee: hello,
1Author
0Consumer
1Employee/Owner
I decided to try the free sample of Dazzle White. Shortly after placing the order I decided to research the product and found a string of ripoff reports as long as my arm. I immediately called and canceled all products but still wanted the free trial. I was told clearly by two different reps that as long as I returned the product I would not be charged. I returned the product immediately after receiving it and nervously kept checking my bank account.
I was not to be disappointed, two days ago a charge of 79.95 showed up. I immediately went online to find the number again and guess what--Dazzle White had disappeared. no more website. I had to hunt around and finally found them under the name Dazzle Smile! (The charge on my account was from White Smile) I found a completely different number and reached a rep who told me that as soon as my product reaches them I will be refunded--but they haven't gotten it back yet, even though I mailed it two weeks ago. I have a feeling they aren't going to 'find' it.
Do not mess with this company. I was sharp enough to read the fine print and realize that with ordering the free sample i was also 'signing up' for two additional worthless services which I instantly canceled. These people are sly and crooked, stay away from them, they are not worth a whole truckload of free samples.
Click Here to read other Ripoff Reports on DAZZLE WHITE
REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Claudia Allair - (United States of America)
SUBMITTED: Saturday, November 21, 2009
POSTED: Monday, November 23, 2009
Hello,
If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way. Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.
You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.
Your satisfaction is our number one concern,
Thanks,