• Report: #521927

Complaint Review: Dazzlesmile

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  • Submitted: Tuesday, November 10, 2009
  • Last Posting: Wednesday, November 25, 2009
  • Reported By: joseph — sharon Pennsylvania United States of America
Dazzlesmile
802 12th ave eldora Iowa 50627 United States of America

Dazzlesmile dazzlesmile! charged my account without any mention of membership eldora, Iowa

*UPDATE Employee: hello,


1Author 1Consumer 1Employee/Owner

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i saw ad for free sample of dazzlesmile! I sent the 1.90 to cover shipping.I received a "pen" for whitner application.When i received the product there was no mention of trial membership or that i would be enrolled in any membership.There waas no contact number on the web advertisement nor in the package that my free pen came in.This morning while checking my account balance there was a fund on hold for ULTIFRESHWELL for 87.62 to be debited on 11/12/09.I did not authorize any membership or debiting of my account,nor have i received anuthing other than this little pen.After writing this comment i am on my way to my bank to file a copmplaint and avidaffit against this compnay

This report was posted on Ripoff Report on 11/10/2009 7:16:36 AM and is a permanent record located here: http://www.ripoffreport.com/dental-services/dazzlesmile/dazzlesmile-dazzlesmile-charg-f5738.htm.

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#1 Consumer Comment

Informericals are all like that

AUTHOR: Stacey - Rochester Hills (USA)

You have to be careful.  Just about all of those informercials are like that.  Usually about 30 days after you purchase your order they try and slip something else in there.  Not a big deal, just call up your credit card company and tell them that you didn't order it. 

Vistaprint pull the same thing on me the other day.  I thought I got a great deal for 500 business cards, about 10-12 magnets and a business card holder.  Then after 30 days I found not ONE but TWO charges for some membership for $14.95 EACH.  The only good thing I can say is that they took it off with no issues.  But as a result, I won't order from them again.  I had a neighbor that is in the business of making cards.  They were a little more pricey but I didn't have to worry about being scammed, they quality was much higher and it never hurts to do business with your community when you are looking for business in that community.


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#2 Employee

Hello,

AUTHOR: Miriam Hudson - (United States of America)

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site, we are happy to offer you a full refund if you return the unused product back to us. We have always honored our 30-day guarantee and will continue to do so.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-948-5508 or visit our 24/7 live help at http://www.dazzlesmilepro.com/contactus.php and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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