Best Buy Terrible Customer Service Ithaca, New York

We bought an invisible shield for my son's less than a week old palm pre.  It didn't fit quite right so my husband took it off to try again.  It took paint off the back of the phone.  My husband immediately called the Best Buy store and they said that the phone must be defective, and they couldn't do anything for us.  He then contacted Corporate who said we should be hearing from their insurance company within 48 hrs.  It's been 4 days and nothing.  So we went back to the Best Buy we bought the product from and got a refund for the product and of course they said they couldn't do anything about the phone, even though they sell the phone and could have replaced the back and then said they their phone was defective.  And of course it couldn't be the product they sold us that was defective, it HAD to be our phone that was defective.  I have lodged a BBB complaint, emailed Best Buy, and emailed the company who made invisible shield (zagg).  I also requested the money off the gift card we used to purchase the invisible shield so that we could go buy a cover for the phone until we get this resolved and OF COURSE they can't do that either.  What can they do???  They need to get the rod out of their asses and get back to the basics of a successful business which is customer service.

This isn't the first time I have had bad customer service at Best Buy but it will be the last time.