Citi Bank in care of Sears Credit Services unauthorized charges, credit report, will not remove from report Sioux Falls , South Dakota

My complaint is with Sears Credit Services  Through Citibank. They telemarketed me trying to sell life insurance. I told them know on several occasions but received a bill. They had went ahead and charged my sears card.

I called them and they removed the charges from my card but this appears on my credit report as delinquent or late charges. A payment can't be delinquent or late if you didn't owe that payment in the first place.

They admitted their wrong doing when they removed the charge from my credit card. They will not remove charges from credit report. They told me sorry for any mix up but they were not removing anything from my credit report. Eventhough they agreed that the charge wasn't owed they said  it took them passed the due date to clear it and therefore was late. By the way my card has a 0 balance and has had that balance for some time. I have filed disputes with credit bureaus and the respond back refusing to remove from credit report.