Rip-off Report Investigation:EDitor’s UPDATE: Positive Rating and Recognition has been given to
DirectBuy for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuy’s home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, “We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at
DirectBuyHELP@directbuy.com Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuy’s commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report’s Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, “We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. We’ve adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.”
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer. Read more about DirectBuy’s Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Direct Buy Of Mountain View Classical Shell Game Scam.. Trust YOUR instincts and no 3 day trip to Tahoe Mountain View California
We called the number from the TV ad, made an appointment, got paperwork in the mail and then a confirming phone call to make sure we got the "PASS" to visit the "store". Upon reading the paperwork I immediately called them and cancelled the "reservation" for our visit.
Why? Because all of the signs of scam were there. Or at least the signs of a very high pressure sales pitch. " Both husband and wife MUST attend." " You will be required to decide on joining at the end of the presentation." Etc., etc.. In any case, I generally do not respond to this type of an approach, so I cancelled the appointment and told them why.
Now for the backsliding.. We are in the midst of remodeling our home. Planning is now under way for the kitchen, laundry and bathrooms. A couple of months went by and all the time I'm thinking "gee, maybe we could save some bucks on the cabinets [the largest part of the budget]. SO, in a momentary lack of resolve I called and made a new appointment. Well, today we went [2/17/2007. And it was all I expected, and more.
We are ushered into the sales area and met by a spit shined young man in suite and tie. He is going to be our Host for the presentation. We take seats at a table and spend 10-15 minutes in unrelated chit chat where we talk about cars, our hosts desire for a perfomance machine, his 4 door Integra, new son and his real career as an insurance salesman.
Finally they guide us intoa smal room with 20 or so other folks, chairs and a tv screen. All of the sales force are chattinganimatedly with thier "customers", laughing, giggling and telling stories. Suddenly one man stands up, and as if by magic all of the salesforce gets quiet, executes a perfectly synchronized right/left face and leaves the room. Much like the Apple computer ad with Big Brother.
Bob
san martin, California
U.S.A.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
