Rip-off Report Investigation:EDitor's UPDATE: Positive Rating and Recognition has been given to
DirectBuy for its Commitment to Excellence in customer service.
Rip-off Report's investigation of DirectBuy uncovers an ongoing commitment to total client satisfaction. This means that clients can expect the company will always work towards finding a mutually satisfactory resolution to any complaints or concerns in the past, present or future. DirectBuy pledges to help members and guests realize their dreams through exceptional customer experiences and unparalleled savings, service, and selection.
The Rip-Off Report Investigation revealed a demonstrated commitment by DirectBuy to providing excellent customer service and resolving customer issues. They achieve this through several means, including a recent partnership with customer service experts to actively survey their members and guests and make changes that improve their processes and ensure a uniform exceptional experience for every customer. To address the most common concerns, DirectBuy recently started offering free trial memberships at participating club locations, as well as additional tiers and terms of membership to meet a broader range of household budgets.
The Investigation also showed that DirectBuy members are renewing their memberships at record rates, indicating members are still very satisfied with the value they receive through DirectBuy's home furnishings and home improvement products and services. DirectBuy is one of the largest consumer buying clubs of its kind, and we are convinced they are dedicated to using feedback from customers to continually improve their policies and procedures.
One DirectBuy executive explained about their many changes stating, “We have a team of service support specialists available specifically to address concerns from members and guests who visit Rip-Off Report. We want to ensure that their experiences with DirectBuy are positive, whether they join or not." Should you require this assistance, please contact them at
DirectBuyHELP@directbuy.com Provide your name, the date of your issue, and the name of the location you visited. If you are a member, please include your member number if available.
Given DirectBuy's commitment to excellent customer service, they were alarmed by some of the complaints lodged with Rip-off Report. Rip-off Report found that most complaints about DirectBuy were made by non-members who were critical of the cost of membership and the policy that a decision about membership must be made the same day of the open house visit. The policy is there to protect the manufacturers. It ensures their confidential pricing cannot be used by non-members to negotiate better deals with retail stores, thereby protecting the best possible pricing to members. The policy has not changed, but as stated above, new tiers and terms of membership are being offered at participating club locations
DIRECT BUY recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's Investigation DirectBuy has made the necessary organizational changes to allow their members a more streamlined approach to problem resolution and a total overall commitment to customer experience. As one senior executive stated, “We have learned that even the most committed companies can make mistakes, but if you really pay attention, you can learn from them. We've adjusted policies to please both members and manufacturers, and we hope that anyone who has further suggestions on how we can improve our services will contact us with their ideas.”
In summary, after our investigation, which included discussions with DirectBuy Senior Management, Rip-off Report is convinced that the company has been and is committed to quality delivery of services resulting in total client satisfaction.
Read about DirectBuy .. see their websites and the services they have to offer. Read more about DirectBuy's Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
EDitor's additional NOTE:
The situation below is an unfortunate one and should have never happened... Remember, there are over 80 different Direct Buy locations, all operated independently, .. and sometimes personalities clash, and situations from time to time can get out of hand. Also.. Rip-off Report does know that some comments made in some of the below rebuttals are false.. there is no talk of chapter 11..
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Directbuy Direct Buy Members Advantage Ripoff Slandered me, ripped me off, High pressure sales, Hides true pricing. And much more. Fort Myers Florida
Today I stood in front of Directbuy with a sign advertising www.ripoffreport.com and the fact that Directbuy ( By the way also type in Direct buy as two words as well as Directbuy one word in your search. You will get allot more information.) Anyway the signs advertised this site and the fact that Directbuy ripped me off. The manager Dean came out right away and told me that the sales people might hurt me if I was to stay there and hold my signs.
I was physically threatened by Directbuy. Then Dean told me that he was going to call the police and I informed him that I already did to make sure that what I was doing was legal. Police came and told me that I was ok with my signs as long as I did not block traffic or walk on their property. Later that day another police car came and informed me that I had blocked cars from entering Direct buy and that Directbuy had video of this. I told the officer that I did not do this and that he should go back to them and view this video that Directbuy states that they have, and also inform Direct buy that a false Police report/complaint is illegal. The officer came back and informed me that they could not get the video at that time.
Direct Buy lied to the police to try and get me falsely arrested!
During my time of holding up my sign I had the opportunity to talk to many people. Even employees who also had problems with Direct buy.
One young couple came there with a invitation to join. They told me after their visit that direct buys payment plan was $490.00 down, $250.00 per month for the first two years, then $159.00 per month for the next 8 years. Or $5,000.00 paid in full today. When I got home I figured out what this payment plan interest was and I came up with almost 40% interest. This would come to $21,154.00 over ten years.
What the heck kind of scam is this?
40% interest is that legal in Florida.? I don't think so!
My personal problem with Directbuy of Fort Myers Florida in a short version is. I was a member, I ordered many things as I was building a house. I ordered $20,000.00 worth of top line Omega cabinets and had many problems with them, wrong parts, wrong stain, and the two biggest was that the top cabinet doors did not match the bottom cabinet doors, Now you would think that this would be a easy cure but not for Directbut as you will soon understand. My second problem was that one custom cabinet piece was out of square. Direct buy did nothing to help cure my problem in fact due to my unhappiness of what they were doing for me they added insult to injury by voiding my membership that I paid almost $5,000.00 for.
So to understand this completely. If you do have a problem at Direct Buy you must live with it or get kicked out. They also made up a few lies about me in order to aid their reason to void my membership. This kind of goes along with the false police report.
I have since learned many other deceptive and unethical practices concerning DirectBuy so as not to bore you even more leave it to say be very aware.
Hate directbuy
Ft. Myers, Florida
U.S.A.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
