JC Penny Homestore Pleasanton, CA Manager called me a liar and a cheat and refused to refund my TWO brand new, unopened comforter sets! PLeasanton, CA California

DO NOT buy anything from JC Penny homestore, JC PENNY, or JC Penny.com, i.e. JC Penny Catalog...They refused to refund my two comforter items that I had ordered online, Even though I had NEVER opened THem!!!!

First of all, for returns, it is the manager that insepects them. A blond 30's old lady with a large fake smile came in and spent FIVE minuetes looking over the items, that have NEVER been opened, for spots, stains, etc. When she couldn't find anything she looked went back to the front of the comforter where she had started from and looked over it AGAIN.

Finally, she found a dustball (WHich i presume came from it being stored in the warehouse) and REFUSED to return my item, saying that it was dirty and that I had used it, EVEN though the seal of the comforter was still in place.

I have worked at Nordstorm's for two years so I KNOW customer service. THis lady had NONE. She made a scene as if it was my fault, and called me "SNOTTY" twice.

She refused to refund. I thought that this was ONLY the JC Penny in my town. HOWeVER, after hearing horror stories of stingy customer service people, I realize that JC penny doesn't give a crap about customer service. In addition, they ALSO have falling market shares and refuse to pretty much refund anything that is not 100% new. Heck, even the "new" off the shevles items aren't new, they have invisible layers of dust that the customer service people or manager would use to make a case against returning my item.

I was cheated out of $ 130. I am OUTRAGED and am NEVER shopping at JC PENNY again.

Linda
Dubin, California
U.S.A.