Partselect.com
Louisville Kentucky 40218
United States of America
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Partselect.com Terrible return service; no credit for $100 return Louisville, Kentucky
*UPDATE by author: update on Partselect.com
2Author
0Consumer
1Employee/Owner
I purchased a $90 part, an electronic control board, for my dishwasher from Partselect.com that an authorized Whirlpool repairman said it needed. When it arrived, he put it on, and it did not fix the problem, and he immediately removed it. I called to return it and was told if an electronic current went through it the return would be rejected. Well obviously, an electric current had to go through it when he put it on. But I got the needed return information from Partselect and sent it back. (The company said it would not send it back to me if it did not give me credit for it.) The company now says it never got it! I'm out the $96.67 for part and shipping plus the shipping cost to send it back. Since this experience, I see others complaining about returns with this company. I'm out more than a $100! I highly do not recommend doing business with this company. If your part doesn't work out, you've been had.
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REBUTTALS & REPLIES:
2Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: PartSelect - Truro (Canada)
SUBMITTED: Wednesday, November 30, 2011
POSTED: Wednesday, November 30, 2011
First, I would like to apologize for any inconvenience this situation has caused. It's unfortunate the part you ordered did not fix your appliance problem.
I must clarify that you are receiving a credit for your part and that your order has never indicated otherwise. I reviewed your order this morning and up until today, it simply said the return was processing - which means that we were waiting for your part to arrive and/or be processed in the warehouse. I checked with the warehouse this morning and a credit was actually issued today for your part.
Again, your order has never indicated you would not be receiving a credit (only that it was still pending) and I apologize if you were led to believe otherwise. Our policy is to reject returns on parts that have been installed, however it's clear the warehouse did not feel this was the case with your part.
Please be assured your credit is being processed, the warehouse accepted the return today and this credit will show on your credit card statement in 2-3 business days.
To ensure you receive this update, I will also have customer service contact you as well. I do hope you will consider using PartSelect in the future for your appliance repair needs. Regards.
#2 Update By Author
AUTHOR: Peggie - Round Rock (United States of America)
SUBMITTED: Thursday, December 01, 2011
POSTED: Thursday, December 01, 2011
After I posted my complaint on Rip Off Report, I got a call from Partselect.com saying it was refunding my money and that it was all a mistake. Glad I got my money back. Sorry it took posting an online complaint to get the refund, or maybe it's coincidental timing.
