Robinson's May (Joanne in cust. ser.) Dishonest and deceptive customer service tactics. Deliberately misled me. Phoenix, Las Vegas, Los Angeles Arizona CA. NV.

I lost my income in Nov. and have gone through my savings just to keep my mortgage and car current. I have been communicating with several different people from Robinson's May. Tonight I received a call from a customer service rep named Joanne. She wanted to know where my $42 payment is. I said that I agreed only to make that payment if my friend could loan me the money. I informed her that my friend could not as she was having financial problems of her own.

She asked if she could call and talk to her. I said no at first and told her I felt uncomfortable with that. Finally I relented and gave her the number to my friend so she could, what I was led to believe, just confirm that she indeed did not have the money to loan to me. However, when Joanne called her, she told my friend that she and I had agreed that my friend would give her a post dated check, and to let me know that I now only had to pay $21 each month.

My friend called me and told me what she did and I nearly cried. Joanne had misled my friend about the agreement and she misled me about why she wanted to talk to her. My friend even told her that she had no money in the bank to cover the check.

Joanne insisted and said it will be dated for Jan.22 and probably will not go through for 4 or 5 days. I tried to call her back as soon as I found out, but they were already closed for the evening. My friend said she did not think they could call people after 8p.m..

Now, I have to come up with $42 that I don't have or $25 to stop payment on a check that this Joanne dishonestly got my friend to give her. I am going to call them 1/22 at 8 a.m. PST and tell someone what has happened to see what I can accomplish before I start calling people to see if I can borrow money. This is so appalling I can't imagine how she could possibly get away with this kind of tactic.

Linda
Las Vegas, Nevada
U.S.A.