Supreme Outlet supremeoutlet.com Supreme Outlet shipped a broken item and refuses to return or replace it Internet

I am sorry to hear that you have had such an issue with your wine cooler and I am surprised to hear that you had a difficulty solving the problem. For starters, the way our company and 99% of other companies work is we have a standard 30 day return policy. Which means that if you decide to return your product during the 30 day period for any reason, you may do so. However, past 30 days, we are unable to accept returns on merchandise because, even in the case of a defect because we have no way to detect what really happened to the product and we are not able to return the merchandise to the manufacturer after the 30 day time period. For this reason, we strongly encourage all our customers, on our website, to inspect all merchandise upon receipt and confirm that everything is working correctly.

However, we understand that sometimes problem may arise past 30 days and we have full intentions of assisting our customer to our best ability. However, any defects that occur past 30 days, must be handled through the manufacturer. We can assist you in contacting them and providing service; but the product would not get returned through us past this point. If for some reason, the manufacturer is unable to repair your merchandise due to defect, they will replace it. This replacement occurs through the manufacturer as well, not through us.

I’m not sure of the misunderstanding that has occurred during your order, but perhaps the above information is what John Wright was trying to explain to you and your husband. If you have any questions, you can feel free to give us a call and you may contact the manufacturer for any repair work that is needed for your item, it will be done in your home and free of charge.

Contrary to what you say, the manufacturer will not replace the item because it was shipped broken, they say it is up to the store we bought it from (Supreme Outlet) to replace it.  We have tried having it fixed, but it only now cycles between warm and cool temps (exactly what a wine cooler is supposed to avoid- fluctuations in temperature that will spoil the wine).

I am quite sure the language you used was not trying to "explain" anything, just being incredibly rude and disrespectful- as your company continues to be as we continue trying to get this resolved.  Now your company has even gone so far as to lie to our credit card company when we disputed the charge- claiming you had never had any contact from us or knew there was any problem (when I have emails from you that prove otherwise).  Then a person at your company, Katie Thomson, telling the credit card company you would replace the unit, but when we called to confirm that, telling us that if we sent it back you would deny the shipment.

Hard to believe such a dishonest, rude, and terrible company continues to do business.  People- stay far away from this company!