#1
AUTHOR: - ()
SUBMITTED: Wednesday, January 16, 2002
POSTED: Thursday, January 17, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: blondemart@hotmail.com
Their relationship to the company: Supporter
Rebuttal:
I am a cashier at Wal-Mart, door greeters are not bouncers and we do not have profiles of people to look for thats what the anti -theft divices and cameras are for. What the door greeter did was right even though she may have went about it the wrong way.Did you ask your spouse to please move back as not to see the present or ask the door greeter to lower her voice?Now another question I have for you is would you rather have your
bag checked once in a while or have higher prices to pay?
#2
AUTHOR: - ()
SUBMITTED: Thursday, January 17, 2002
POSTED: Thursday, January 17, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: dave@vhhs.50megs.com
Their name: Dave
Their relationship to the company: Consumer Suggestion
Rebuttal:
You state:
"Now another question I have for you is would you rather have your bag checked once in a while or have higher prices to pay?"
Give me a break! The question is: who's checking YOUR purse or bag? Yes, losses result in higher prices, but had you been completely truthful, you would have told this person that a typical retailer loses more to "shrinkage" due to employee theft than they do to shoplifters. In fact, far more. Did you intentionally omit this little fact, or are you that unaware of the situation in your own industry?
Now as to having my bag checked, other than Sam's Club which is a
membership situation with rules that I agree to up front, no one else checks my bags, period. Laws vary from state to state, but basically my position is that you better be ready to charge me if you're going to detain me. And yes, being stopped and searched is being detained, by definition. It's not my responsibility to fix your anti-theft alarm, nor do I have to prove my innocence. The local Meijer attempted to search
bags during the holidays - for less than a week. The backlash was such that it soon became apparent that it was a bad idea all around.
But back to your question as to my preferences. What I prefer is to not have to pay more because WalMart has problems with its own employees. Hope that concisely sums it up for you.
#3
AUTHOR: - ()
SUBMITTED: Thursday, January 17, 2002
POSTED: Thursday, January 17, 2002
They filed the following rebuttal to the above Rip-Off Report:
Their email: TheFraudChick@aol.com
Their name: The Fraud Chick
Their relationship to the company: Consumer Suggestion
Rebuttal:
I knew I had only to wait or short while before someone would bounce on this hilarious complaint. Wal-Mart greeters are bouncers? How can that be? You didn't mention the greeter grabbing your collar and escorting you from the store. Aren't you ashamed of yourself?
The door greeter handled your situation fine. If it's true that if they had actually mentioned your gifts out loud then that is just unfortunate. We only have your word for that. For all we know you were just peeved you had your receipts checked and that's all to the story. But really! I agree with Blondie, where's your tact? One quiet word to the greeter would have been enough. After all, we all buy Christmas gifts and we all
understand the need for secrecy.
Leave the greeters alone. I think it's terrific that companies like Wal-Mart, Target, K-Mart, Home Depot, McDonalds, hospitals, schools and many many other large employers across the country *actively* seek senior citizens for certain job positions.
Power to the people--power to the seniors!
(No. I am not a senior citizen)
The Fraud Chick
#4 Update By Author
AUTHOR: - ()
SUBMITTED: Wednesday, January 30, 2002
POSTED: Wednesday, January 30, 2002
I must say I find it very intresting that "Fraud Chick" and another employee of Wal Mart both thought it was my job as a customer to instruct a store employee to "lower her voice" and tell my husband to step back. Perhaps then he couldn't hear her rudness and not be a witness(?). I really do not feel that conducting a training exercise on common sense and courtsey is the responsibility of the customer. I worked in retail security for a number of years and it is SoOOOOOOO true ! The biggest theifs are the people who work in the stores! We caught 5 times the employees as we did customers. AND the employees weren"t kids swiping a cd or tube of lipstick.
Also you do too profile people! It is a common practice ESPECIALLY Wal Mart
#5 Update By Author
AUTHOR: - ()
SUBMITTED: Wednesday, January 30, 2002
POSTED: Wednesday, January 30, 2002
P.S. "Fraudchick" Had they "grabbed me by the collar" I would be a very wealthy woman and would never need to go to Wal Mart again. I would'nt now but I live in one of the small towns where Wally world has run off 99% of the local merchants and we dont have any other place to shop.
#6 Consumer Suggestion
AUTHOR: JD - Leland ()
SUBMITTED: Saturday, March 09, 2002
POSTED: Sunday, March 10, 2002
The compaintant did not necessarily state that "Helga" was a senior citizen, but if she is could it be possible that she is hearing-impaired?
Or was it possible that "Helga" is one of the "special needs" individuals that Wal-mart often hires to be a "greeter", some of whom become overstimulated in the busy Christmas season?
At any rate, if you had a problem with "Helga" perusing the contents of your bag, ask for management or store security, tell them what you told everyone here...that you have Christmas gifts that you wish to keep as surprises. mechanical/electronic failures occur. Chill.
By the way, middle-aged women steal too, and they are very good at it.
#7 Consumer Comment
AUTHOR: Steven - Colorado (U.S.A.)
SUBMITTED: Tuesday, April 29, 2003
POSTED: Wednesday, April 30, 2003
It has been my experience in several different
venues of security work that sometimes hindsight is 20/20 (woulda,coulda,shoulda)But in defense of most business owners people's self involvement and indignation seem to get in the way, I can attest to this for my own behavior on occasion.
But the thing to remember is you are "USUALLY" on private property in "MOST" stores/ eateries / pubs etc. and the very BASIC version of that is you are in my home and if I ask to look through your purse/backpack/bags or even feel the need to frisk you, or even ask you to leave the premisis as long as it is done with tact, common sense, and courtesy in mind, that is my right.
In my opinion Not just Wal-Mart but all situations I have ever been In from BOTH sides of this discussion could have been, and be in the future handled better by both parties involved, with a couple deep breaths so to speak.
#8 Consumer Comment
AUTHOR: Jim - San Bernardino (U.S.A.)
SUBMITTED: Thursday, May 01, 2003
POSTED: Thursday, May 01, 2003
In June 2001 I went to the Wal-Mart in San Bernardino to get, among other things, some new underwear for my 5 year old boy. On the way out a senior citizen pervert checked my receipt and remarked on how cute the new drawers would be on my little boy. Sickened by this display of perversion, I slapped him so hard that his lower dentures fell out. Wal-Mart "security" approached me in a vain effort to apprehend me. I bitch-slapped him to the ground too and had my foot on his neck when more of the Wal-Mart gestappo subdued me with their stun guns. It took six taser darts to subdue me.
I sued Wal-Mart for their institutionalized perversion and violent ways and recently received a generous sum, which the terms of the settlement prohibit me from disclosing. I still shop at WM, but the bouncers grant me a wide berth when they see me leaving.
#9 Consumer Suggestion
AUTHOR: Helen - West Palm Beach (U.S.A.)
SUBMITTED: Thursday, May 01, 2003
POSTED: Thursday, May 01, 2003
I used to haunt the Walmart in Jupiter, FL quite frequently. In a span of about a year I ended up having my bags searched three times - each time because the anti-theft device wasn't properly deactivated.
The first time this happened, the greeter who detained me apologized and offered a certificate for $3 off my next purchase at that store. Granted, $3 isn't much, but at least it was an acknowledgement of an error on their part. On the second and third incidents, though, I received nothing.
Having a store full of customers looking at you like you're some kind of criminal is humiliating. I think EVERY Walmart (and every other retail store, for that matter) should offer something in the way of compensation for the customer who's been wrongfully detained. And, for the record, it should be more than $3.
#10 Employee
AUTHOR: Michael - Concord (U.S.A.)
SUBMITTED: Wednesday, May 14, 2003
POSTED: Wednesday, May 14, 2003
Okay Jim...I think you've had enough Tequila for the day. So you mean to tell me, that just because someone says that X brand of underwear would look cute...(As much as I would say X type of bedding would look on someone's bed) is perversion? Even company wide? Now, I've spent enough time to notice about every little thing that goes on in Wal-Mart's training...but if it were deemed offensive by anyone, the greeter would have been warned (as long as it's appropriate...I honestly think you were being a little too sensitive on that perticular morning.) if not terminated outright. As well as I am glad that it took you six stun guns to put you out...perhaps they should have made it twenty...put you out for good. Perhaps, maybe...the senior was just trying to comment on how the kid would like it? On how it would be cute for you to see your child in them, running around like a kid, in your photobook? But that's just my opinion, I could be wrong.
#11 Consumer Comment
AUTHOR: Maureen - Savannah (U.S.A.)
SUBMITTED: Thursday, May 15, 2003
POSTED: Thursday, May 15, 2003
Michael in NH, do you work for Wal-Mart or something? It's bad enough that Wal-Mart assumes that loyal customers are stealing from them, but for one of their bouncers to comment on how a child looks in underwear is disgusting! You must be a pedophile as well!
At the Wal-Mart in Savannah the bouncer was in a wheelchair. He wanted to check my receipt, even though I hadn't purchased anything. Instead of waving me through, he blocked the door with his wheelchair!
I know my rights. This was kidnapping! I picked up a gumball machine and smashed him about the head with it, spilling gumballs everywhere and knocking him to the floor. As he lay in a semi-conscious state, little children trampled him in a mad rush for the free gum. I picked up his wheelchair and pinned him with it, making a citizen's arrest.
#12 Consumer Comment
AUTHOR: Richard - Flower Mound (U.S.A.)
SUBMITTED: Friday, May 16, 2003
POSTED: Friday, May 16, 2003
KICK SOME BUTT MAUREEN!!!!!!
#13 Consumer Comment
AUTHOR: Mike - Houston (U.S.A.)
SUBMITTED: Saturday, May 24, 2003
POSTED: Saturday, May 24, 2003
The two stories about customers harming Wal-Mart employees have to be fake. There is no way the first person would have gotten anything in court for such a comment. Especially after harming several employees. Quite frankly, Wal-Mart has the best corporate legal team in the entire world and would not loose such a case or settle out of court. They are sued more times then any other copmany in the United States (due to their large volume of business and their large staff). They have a strick policy to not settle on lawsuits.
#14 Consumer Comment
AUTHOR: Gregg - Fresno (U.S.A.)
SUBMITTED: Sunday, May 25, 2003
POSTED: Sunday, May 25, 2003
I was in fact forced to practically strip at the exit of a local Wal-Mart store. I was as interested as the employees in finding out what was setting off their cockamamie system. Ah, we finally found out it was the anti-theft device in my hat that I had bought there long ago.The hat was faded and worn, and the bar code was barely legible due to washings. Obviously, not new merchandise being stolen.
I also have had my check denied there due to a case of mis-identification through their check bureau. Interprete that as, "Gee, we think you are trying to steal from us. We take this third parties word over yours."
So, my solution? I don't shop there any more!
Wasn't that easy?
By the way their aging gestapo were the friendliest people!
#15 Consumer Comment
AUTHOR: Tom - New Orleans (U.S.A.)
SUBMITTED: Friday, June 06, 2003
POSTED: Friday, June 06, 2003
What gives Jim the right to punch a senior citizen whether or not hes a pervert? It seems to me that the greeter could have sued this guy for battery. I think Jims report sounds like fiction. If it isnt, he needs some kind of counseling for his violent behavior.
#16 Consumer Suggestion
AUTHOR: Tallulah - Pocatello (U.S.A.)
SUBMITTED: Saturday, June 07, 2003
POSTED: Saturday, June 07, 2003
Praise God for the internet and for its bringing us together in rational discourse! Praise him!
Jim you sound like a decent American. I am shocked that the "gentleman" from New Orleans would think anyone would consider the legal ramifications while their child is in danger. I have seventeen grandchildren and will clobber any pervert who made a suggestive comment like that lewd man.
Wal-Mart is a decent family-oriented company. My husband (God rest his tender soul) and Sam Walton were practicing 33rd degree Freemasons together, and Sam told him so many times how concerned he was that all of his employees respect the family bond. Obviously some sickoes make it in the door like this one bouncer. I would hit him with my cane! And if he pressed charges I would hit him again!
#17 Consumer Suggestion
AUTHOR: TheFraudChick@aol.com - Ethics (U.S.A.)
SUBMITTED: Saturday, June 07, 2003
POSTED: Saturday, June 07, 2003
Jim and Maureen are obviously lying; we would have seen large media coverage of such incidents. I checked a legal database and found nothing--what a shocker.
Besides, Jim would have been arrested for assault and battery, as would Maureen. I suspect they are both the same person. I hope no one reading this thread gets any ideas and hits a door greeter at a Wal-Mart, K-Mart or Target. What’s wrong with you?
The exit greeters have a right to "ask" to see a receipt. Obviously no one will be detained if they refuse. Also, no one deserves money for showing his or her receipt at the door or allowing a greeter to look at merchandise. It's amazing how angry people have gotten--every hurt feeling should be a lottery winning in their book.
#18 Consumer Comment
AUTHOR: Fraud Hammer X - Hammertown (U.S.A.)
SUBMITTED: Sunday, June 08, 2003
POSTED: Sunday, June 08, 2003
I undertook the due diligence on this one and called the Wal-Marts in question. Needless to say they don't recall either one of these stunts with the senior or the wheelchair person, though they did find the story about the handicapped bouncer amusing.
The bouncer concept though is yhe real joke and it's a wonder consumers take such slaps in the face. I'm sure that someone will post what the genuine reason is for having a doddering citizen standing by the door marking up receipts, and I wish that you would hurry up and do that. If this is a measure to combat theft/fraud by employees, mega-retailers like Wal-Mart should start investing in new employees rather than security systems, or at least pay decent wages to negate the urge to steal.
Though the violence alleged in this thread can not be endorsed, the posters are on the right track. What would happen to these bouncers if, whenever they asked to check a bag, the consumer made a HUGE stink out of it? Asking for something in return like a gift certificate is just the beginning, Fraud Chick. If I pay for something, it's mine. If you're going to ask to poke through my belongings, then you are going to catch a RATION of shit over it, and everyone in the store will know about it. I don't see the difference in Wal-Mart asking to go through my bag in the store and a police officer pulling me over at random to do a search of my trunk. If WM is so scared of shoplifters, then GET OUT OF THE RETAIL BUSINESS!
Perhaps the real reason Wal-Mart has their bouncers is that, when they carpetbomb local economies, they make a deal with local government to pad the payroll with those who have been carpetbombed, to keep them off the dole. It's absolute busywork, and if Wal-Mart is interested in low prices they'd get rid of the bouncers and pass those savings on to working families.
#19 Ex-Employee
AUTHOR: Amanda - Stillwater (U.S.A.)
SUBMITTED: Tuesday, June 17, 2003
POSTED: Tuesday, June 17, 2003
I worked at Wal-Mart about a year ago as an over-night cashier, and we all switched off being the door-greeter. I was 20 at the time and therefore was unable to join the SCG (Senior Citizens Gestapo).
Just thought those of you who are unaware might like to know this:
In one of the last "cashier meetings" I attended, we were told that if the alarm goes off and someone tells us "I don't have time for this", we are to let them go. The only time anyone should be followed, chased, or detained is if they have been seen by security cameras or LP (Loss Prevention) undercover shoppers. (Yes, they have undercover shoppers.)
So next time that stupid thing starts barking "We're sorry, but you have activated Wal-Mart's inventory control system..." (which, when it is talking to you, sounds more like "We're sorry, you are a dirty thief and we will now rifle through your belongings..."), just look at the door greeter, say "I don't have time for this", and keep walking. If someone really was stupid enough to chase after you or attempt to detain you when you haven't been SEEN shoplifting, then they would be in for a heap of trouble.
P.S. I can't get the image of a wheelchair bound greeter being attacked with a gumball machine... I don't care if that's true or not, it is FUNNY!
#20 Consumer Suggestion
AUTHOR: David - Boaz (U.S.A.)
SUBMITTED: Monday, June 23, 2003
POSTED: Monday, June 23, 2003
The large companies are doing a wonderful thing for the communities they are in by hiring the seniors and people that may be physically challenged, even if the only reason they do this is to provide you with the down home southern country store feeling. but back to the so called bouncers, I have walked through plenty of times last week bought Mach 3 razors cashier did not scan and the alarms went off, the asked me to set my bag down walk through the door then walked back to the cashier and scanned a few items and to come to find out it was the Mach 3 razors. I then had to walk back to the doors and let her log it in her book and she appoligized and I left withonly five minutes or less wasted, that is the problem with today everyone has a chip on there shoulder and wants to sue anyone they can( if they stepped in gum they would want to know who spit it out so they could sue) to many law suit happy people to even try to live a happy life. Get a life people.
#21 Employee
AUTHOR: Randall - Springfield (U.S.A.)
SUBMITTED: Tuesday, June 24, 2003
POSTED: Tuesday, June 24, 2003
No, the door greeters can't stop you from leaving. All the alarm is asking for is your patience in finding out the problem. If it was a cashiers fault that the alarm wasn't deactivated it goes in the log that the door greeter has and the cashier is punished(ex. written up) If they truly were to detain you it would only be if someone saw you stealing. At my store if you are detained it is with a police presence and there is usually camera proof of you stealing(same goes for employees) and employees are caught with the same frequency as thiefs. As for profiling, Wal-Mart doesn't profile. they don't need to. Personally I have seen every walk and race steal. And, actually I believe White people steal more than any other race. Rich or poor it doesn't matter, just rich people steal expensive items while poor are usually just trying to get something they desperatly need. When I catch someone stealing from the shelf they usually get a second chance, like I'll ask if I can help them with the item in their pocket. And usually they'll say "oh this, I meant to pay for it" And they put it back. I don't go tackling and beating them when they steal because I understand some people have monetary problems. I guess that's all I have to say for now until some other freak has dreams of beating a senior citizen(which i'm not, I'm 23)
#22 Consumer Comment
AUTHOR: Susan - Pocatello (U.S.A.)
SUBMITTED: Friday, June 27, 2003
POSTED: Friday, June 27, 2003
Although Tallulah may not agree, WalMart Greeters at the Pocatello store are kind, friendly and helpful. If they were to check my bags, I have done nothing wrong and would NOT NEED to feel embarrassed--I recognize it as a common practice in many places these days. Once I had a theft alarm sound while existing a K-Mart store. The cashier had not removed the alarm bar inside the box. They handled it quickly and I did not receive, nor expect to be "paid" for the error. It happens, and the anti-theft systems help to keep prices down.
One thing that surprises me is the hatred and intolerance some of you have for older people. Perhaps some of you need anger management, creative writing courses or just to stay home.
#23 Consumer Comment
AUTHOR: Debbie - Slidell (U.S.A.)
SUBMITTED: Thursday, December 11, 2003
POSTED: Thursday, December 11, 2003
Ms Tallulah,
Although it seems that at one time SAM Walton was concerned about the family. That is unfortunately not the case since he has passed. His FAMILY has become greedy, shady and really theives themselves. The DO NOT care about you, your family or the families of their employees. I often have to wonder if SAM is rolling over in his grave at what his blood, sweat and tears has become.
This of course is just my opinion.
#24 Employee
AUTHOR: Stew - Knoxville (U.S.A.)
SUBMITTED: Sunday, April 25, 2004
POSTED: Monday, April 26, 2004
Okay people you all have rambled long enough about this.
THE TRUTH IS- We at Walmart choose to activate this "system" at random intervals just to make people aware of it, and to scare off any potential wrongdoers. (or to at least make them think twice)
We usually wait till we see someone who we think wont "give us much of a problem" about it, and then spring it.
Usually the person is all giddy and just happy to "not be in trouble" but occasionally we misjudge and activate it on the "wrong person" as witnessed above.
Now you know "the rest of the story"
WALMART INSIDER
#25 Consumer Comment
AUTHOR: Dr. K, M. - Fort Riley (U.S.A.)
SUBMITTED: Wednesday, February 25, 2009
POSTED: Wednesday, February 25, 2009
Wow, let me jump in on this one. So what is their profile? Let me guess, is it African Americans or Hispanics? Is it people that wear clothes that don't seem expensive? If that be the case, why are you buying Christmas presents at "Wal-Mart"? Let me break it down for you, maybe this will shed some light on your blessed brain my dear. You are not better than the person you refered to as a bouncer. In fact, you are worse. Justice is colorblind, and "Helga" had a job to do. And she did it well. You posted on a situation which you misconstrued. If you had witnessed the same thing happen to a person that fits "the profile" would you have been as appalled? Or would you just believe they had grounds for searching? You seem to been offended because it happened to YOU and not because it happened, ergo your claim is irrelevant. Have a great day!
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
