There are several facts that she is leaving out that are very important.
1) I am a small businesses and to say my customer service was poor is rediculous. She knows it is rediculous and that is why she did not write when in December she made the purchase. This person did purchase my product on DECEMBER 25th 2008. As it happens it was the HOLIDAYS and I was on vacation, so was unable to answer the PayPal email stating that a buyer dispute was posted for this purchase. And yes, thhe download link somehow got broken, but was immediatly fixed.
2) The actual cost at the time was $9.95 not $9.50.
2) She claimed to have sent me several emails to the email address I have listed with PayPal from 12-25-2008 to 12-31-2008. However, I never received any emails from her PayPal listed email account or from her in general stating she purchased another competing product until after I responded to the PayPal dispute. I only knew of her dispute because PayPal sent me an email stating a claim had been made because the download link was not functioning. {PayPal got my email address correct.... She does admit she recieved my email trying to work directly with her and also providing the Ebook. She never responded directly to any of those emails... she went to PayPal and took extreme action.
3) I sent her the ebook via email in a PDF format on 12-31-2008. She THEN updated her PayPal Claim stating that she purchased a competing product on 01-01-2009... she just escalated her PayPal claim to a dispute to get her money back. Why did she not make this update inm PayPal before I sent her the product? In my mind it is obvious.
4) In my PayPal claim update, I stated I would happily issue a full refund if she would show proof of purchase of a competitors product somewhere between 12-25-2008 and 12-30-2008. I only requested this because I had already sent her my product, which is a PDF eabook and this obviously could not be returned like a physical prodcut such as a table or chair. If she really did need the information and purchased a competing product instead of waiting for me to respond, then this would not be an issue. SHE NEVER RESPONDED TO THIS SIMPLE REQUEST, even through PayPal.
5) Since she was unwilling to provide proof of purchase of another comparable product during the time I was on vacation (she never provided proof ever), I can only assume she HAD NOT PURCHASED ANOTHER product and just wanted my product for free. That is why I never issued a refund.
6) She claims I never responded in over a month. Truth is, SHE NEVER RESPONDED, so how is that my problem and how does that mean I have terrible customer service.
I took every reasonable method to solve her problem. So "RR," if we switched places, what would you have done? I know if I was in your shoes, I would have just provided proof of purchase of the other product to PayPal or to my email address, which would have resulted in you getting a FULL refund immediatley.
I NOW OFFER DIRECT EMAIL CONTACT ON MY WEBITE (((ROR redacted))) SO ANYONE CAN CONTACT ME AT THE CORRECT EMAIL ADDRESS IF THEY HAVE QUESTIONS.
CLICK here to see why Rip-off Report, as a matter of policy, deleted either a phone number, link or e-mail address from this Report.