Traffic School By Improv Deceptive Fees and disrespectful customer service Tampa Florida

After completing their online 4-hour traffic school course, I was charged an additional $10 fee (on a $25 course) for not having voluntarily provided registration information that the company knew would be required to process my completion. Their online process could easily have required the necessary information, but does not. Instead, only misleading instructions are offered and you are allowed to proceed past the "point of no return" (where an additional fee is charged), and must call the company to provide the information before they will mail your certificate of completion.

After explaining my complaint to the company in detail, I was accused of ignoring their instructions, which contrary to their claims, I did not ignore, and which were not clear. Further, they questioned my integrity at even honestly completing their course in the first place--because I did not correctly figure out the meaning of their confusing instructions.

All that is clear to me is an intentional deception in order to charge additional fees.

Chris
Milton, Florida
U.S.A.