• Report: #471340

Complaint Review: Resv Ultra

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  • Submitted: Sunday, July 19, 2009
  • Last Posting: Sunday, November 22, 2009
  • Reported By: — east greenwich Rhode Island
Resv Ultra
3007 green st. Hollywood Florida 33020 U.S.A.

Resv Ultra sent more product than ordered-overbilled me-won't give refund Hollywood florida

*UPDATE Employee: Hello,


1Author 0Consumer 2Employee/Owner

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ordered 15 day free trial supply paid only shipping .company sent larger supply and billed credit card 87.13 .i aggreed only for shipping of the free trial.a representive called me and tried to sell me monthley delivery,itold him i only wanted trial offer to make a judement to see if i liked the product.called and explaned this to these idoits no results.called 2nd time7/15 spoke to another idoit supervisor told refund office would make adj.more b.s. believe this all is a scam peratrated by tv show oprah,her supposeedly proffessionel guests dr.oz.and other guests.in my opion this is all a big front for a bogus product.ithought oprah was a believable tv houst and sincere person.

Pman
east greenwich, Rhode Island
U.S.A.

This report was posted on Ripoff Report on 7/19/2009 6:29:05 PM and is a permanent record located here: http://www.ripoffreport.com/drug-manufacturers/resv-ultra/resv-ultra-sent-more-product-t-a9fb5.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 2Employee/Owner
Updates & Rebuttals

#1 Employee

Hello,

AUTHOR: Catherinejones - (United States of America)

SUBMITTED: Friday, November 20, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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What's this?

#2 Employee

Hello,

AUTHOR: Frdflin Stone - (United States of America)

SUBMITTED: Saturday, November 21, 2009

Hello,

If there was some confusion about your subscription, we honestly didn't mean to inconvenience you in any way.  Our goal is not to inconvenience our customers .The terms and conditions of our offer are very visible on the order page, they are stated on the order page where you confirm your order, located directly to the top of where your credit card information was entered. There is also a link at the top of the home page that opens up the terms and conditions in a separate window. Customer service is our number one priority and we do everything we can to be open with all of our customers. Of course, mistakes can be made; and if you were not aware of our terms and conditions in our site.

You can talk to customer support seven days a week. Our U.S.-based help lines are also staffed each and every day of the week to respond to any questions you may have both before and after your order. Simply call us at 888-591-2190 and we will be happy to walk you through the entire cancellation process.

Your satisfaction is our number one concern,

Thanks,
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