I was sent an email by a friend to sign up for a free trial of my choice of product to help them win an ipod. I checked out all the different choices and chose a free trial of Ultraburn PM. I read through all the product information, and all it said was that to get a free 15day trial of product you pay the shipping costs. There was no contract information listed.
I received the free trial product. Then one month later, I received another package from them. After opening it, I saw a 30 day supply of product and immediately called the company to find out why they sent this to me. They said that their computer system was down and that they could not assist me at that time. I tried to call back, but could not get through...as the hold time was continuous.
Just today 4/13/06, I saw another charge, and I contacted them immediately. The representative on the phone said there was a terms and conditions that I had to read before I paid for the shipping cost. I told her that I did not see anywhere that I was signing up for a monthly product to be sent out to me. I let her know that I have not received any additional product, and that I wanted to return everything to get a refund.
She said that the terms and conditions stated that once the product was billed and shipped that they could not give a refund. I asked to speak to a supervisor, and she said that there wasn't one...and that the only course of action that I could take would be to write a letter to the owner's po box: PO BOX 95668 South Jordan, Utah 84096. I asked if there was someone to address the letter to, and she said "owners of ultralife".
I expressed how upset I was at the situation and the level of customer service that that company provided. She then laughed at me...I told her how upset I was that she was laughing at the situation and that I wanted to make sure that I would never be billed again...she then said "bite me" and hung up the phone.
I called back to speak to see if I could ask to speak to a supervisor directly...and the first person that picked up the phone said that they were a supervisor. I explained the situation to her, and she told me the same policy and that she would speak with that individual.
Katie
Jacksonville Beach, Florida
U.S.A.
EDitor's Suggestions on how to get your money back! HERE IS WHAT RIP-OFF REPORT SUGGESTS YOU DO: Go to your bank within 60 days of the charge, or as soon as you know about the charge, don't delay, and tell them that there has been fraudulent activity within your account. Explain that you wish to file a dispute, and demand that they assist you in accordance with Federal Regulation E.
According to the majority of victims interviewed by Rip-off Report, those who immediately called their banks to dispute the charges did not get very far. Many victims got the following responses from their banks: “we could not do anything for you” or “you waited too long; it has been more than 60 days”.
If the bank is says that you have waited too long, explain to them how you called their 800 number as soon as the charges were found, and were told by the bank that nothing could be done. Remind the bank that they failed to assist you properly at the 800 #, and instead, provided you with an inadequate explanation of your right to dispute. Tell the bank that it's their fault time has expired, and since they gave you the wrong info to begin with, they will just have to deal with it, take the loss and reverse the charges.
Tell them the truth; this was unauthorized and your account was NOT to be charged! Keep emphasizing how you never authorized anything! Direct them to the hundreds of victims reports that were filed on Rip-off Report.com. And if you're at the bank, walk them over to their computer and make them go to this site! If you are on the phone with them, tell them you will wait while they access this site! Either way, be persistent!
DO NOT TAKE NO FOR AN ANSWER! Let them know nicely, that you were advised to Report them (the Bank) and this situation to the Banking Commission in your state. Since each state has a different name for the agency/controller over banks, find that name before you call or get to the bank so you can throw it in their face. The more knowledgeable you appear to be, the further you will get.
And just continue to demand the Federal Regulation E form! The bank CAN, MUST and WILL reverse the charge! But, you must be persistent; ask to speak to the supervisor or the area manager for all the branches in the state.
Let the bank personnel know you are meeting with the media later in the day, that you would much rather they do the right thing (as most other banks have) by looking at the complaints and immediately reversing the charge(s) to your account; no matter how long ago it was. Be sure to call the Media if necessary so you are telling the truth.
If you have to, be loud (but nice) in front of other customers. If you are just calling by phone, the above tactics should still work. The bank can easily fax or mail to you the Federal Regulation E dispute form.
CHARGES TO YOUR CREDIT CARDIf the charge was to your credit card (not debit card, check card, or checking account), contact the credit card company as soon as possible to request a dispute form. Consumers usually have a little longer to dispute fraudulent credit card charges (up to 6 months), but it is better to act right away. In this type of situation, credit card disputes are usually successful since fraudulent companies often won't contest the disputed charge. In rare cases, credit card companies will review disputes, but refuse to reverse the charges. If this occurs, complain to a manager and let them know you will be filing a report here.
Remember… Don't let them get away with it! Make sure they make the Rip-off Report ..
The more Reports filed on a Company or individual, the more likely it is that the authorities, media and attorneys will want to take action. And good luck… Let us know how you do!
ED Magedson – Founder, Rip-off Report.com & Author of www.ripoffrevenge.com
EDitor@RipoffReport.com
badbusinessbureau.com
www.ripoffreport.com
Don't let them get away with it.™
Make sure they make the Rip-off Report!
We are not lawyers.
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...by consumers, for consumersCLICK HERE to read about Credit Card Scams... find out how to get your money back. *Rip-off Report Investigation provides valuable information.
