Walgreens 24 Hour Pharmacy Stunning Apathy From the Druggist. Roselle , New Jersey

I am on a prescription for the rest of my life and need to take a pill daily. I ordered my prescription from Walgreens and went to pick it up on 8/28/09. The pharmacist told me that they had five pills available but he would have the remainder (25) within a few days. I paid for the partial prescription and said I'd come back to pick up the rest.

I returned to the 24 hour drive-up on 9/5/09, at 8:50pm. The woman at the window informed me that there was no filled prescription for me. I was confused by this information and told her what had transpired on August 28th. She said that they didn't have the pills because the pills are "back ordered two months" and that the pharmacist should not have told me he would have them ready for me. I was completely stunned by this news.

At that point this woman showed no inclination to remedy the problem in any fashion. Absolutely none. I guess I was just supposed to drive away and get sick waiting for the back order to come in.

I had to prompt and instruct this person to call other Walgreens in the area, and also to call the CVS across the street to see if they might have the pills. She placed the calls as I asked and found a Walgreens that had the medicine in stock. She said the store was in Roselle and she'd transfer my prescription there.

I told her I'd pick them up immediately. It was only after I left that I realized she hadn't given me the full address. When I returned, she stated that the Walgreens was in Rahway, not Roselle. The store is 15 miles from my home!

I am completely appalled at the incompetence of this pharmacy and the apathy of this person who showed no concern about fixing the mistakes that were made until I raised the issue. At the very least, I'd like to know why I wasn't called at my home to tell me there was a problem filling the prescription! Needless to say, I'll not be back to Walgreens because my health depends upon finding a responsible pharmacy.