Mothernature.com No product/No customer service/A complete scam!! Internet

I have ordered from mothernature.com in the past and had no problems.  But on November 28, 2011 I placed an order for $106.  After a few weeks, the website said "warehouse processing order" which was only supposed to take 10 days at most.  On December 28, 2011 exactly one month later, the status was the same and I sent an email inquiring.  I received no response and after more than a week, I sent a follow up email and got no response despite the fact that the website raves about their customer service and goal of responding to emails in 1-2 business days.  I tried calling the number on the website and no matter what time I called, I either got a busy signal or a recording because of "high call volume."  I kept trying again and again and could never talk to a person.  What was strange was that the recording said to "leave a message about the company you are calling about" and "you can place an order on our website" but never identified themselves.  After one and a half months, two emails, and two messages later, they still do not have the common decency to respond and the order status still says "warehouse processing order."  Fortunately for me, they did not charge my credit card and thanks to everyone that wrote in on this website, I realized it was a scam and was able to cancel my credit card before they could charge it.
I just cannot understand how this company was at least at one point somewhat reputable and is now ripping people off left and right. I will definitely be filing a complaint with the Federal Trade Comission and anyone else that might take action against these crooked bastards.