#1 Ex-Employee
AUTHOR: Daniel - Fort Wayne (U.S.A.)
SUBMITTED: Tuesday, July 04, 2006
POSTED: Tuesday, July 04, 2006
As an ex-employee of this now disgraced company, I am not surprised at the antics they have decided to employ on you. Instead of worrying about the customers and making sure that they get it right and checking it out because of your condition, Deerfield, Illinois (Corporate Headquarters of Walgreens) along with David W. Bernauer CEO and Jeffrey A. Rein decides it is better to have
- Poor Customer Service
- Photo Lab Speicalist Guarding $100K worth of cosmetics and not even covering the photo lab
- Not caring about customers
- Not caring about employees
- Price things incorrectly and not honoring them
- Promoting Bad Managers
- Firing Good Employees like me
Even though I was still employed by Walgreens, I felt like Walgreens left me in Nov. 2002 when they decided to put a manager that was not good in customer service and decided it was better to blame everything on me.
Before David became CEO, the company was great everyone knew what their role was in the store and it was a well-oiled ship. Then when David became CEO he decided money was more important than customer service.
It is time to you to respond. Get the media involved and start writing letters to the editor about this disgraceful practice and let the people in your city know about this. It is time to start sending the message that Walgreens is a very bad company.
#2 Update By Author
AUTHOR: Karla - Sylvan Springs (U.S.A.)
SUBMITTED: Wednesday, July 05, 2006
POSTED: Wednesday, July 05, 2006
There is one thing that I do not understand about Walgreens and most other facilities that have a drive-thru window.
During the times that I actually went inside the Walgreens in Hueytown, they had one clerk working the front register and the same clerk running back and forth from the drive-thru window to the front counter. You would have to stand there and watch her service people at the drive-thru even though you were standing in front of here way before the person at the drive-thru got there. That was the main reason I preferred the drive-thru because I did not have to stand in line because of pain in my back and legs and I usually got service alot faster.
How do they think they are doing their job adequately with no errors when they don't even have enough people working in the pharmacy. I have even saw these cash register clerks input prescriptions into the computer and then get a bottle of medication from the stock shelf area, count the pills and put the sticker on the front of the bottle. If a cash register clerk can do all this, why have a pharmacist working in there making a larger salary than the cashier?
Is it legal for a minimum wage cashier to process and fill prescriptions? What kind of training do they have that would make them qualify to do these things that are very important and even one error in dosage or accidentally putting the wrong medication in a bottle can cause patients harm, suffering and maybe even death?
#3 Consumer Comment
AUTHOR: Lorraine - Geek Consumer Advocate :-) - Phoenix (U.S.A.)
SUBMITTED: Wednesday, July 05, 2006
POSTED: Wednesday, July 05, 2006
Karla, the people behind the counter in a pharmacy are either Pharmacy Techs or a Pharmacist, no one else is allowed back there. The person you saw ringing up scripts, filling them and so forth was more than likely a tech. After the tech has filled the script, the pharmacist comes behind them and checks to make sure it's correct and ok's it to be put up for the customer to pick it up.
While I'm no fan of Walgreens and wouldn't fill my scripts with them, I just wanted you to know they don't use 'clerks', only techs and pharmacists.
As far as the OP goes, along with getting a new pharmacy to do business with, I'd also consider a new doctor. That detox schedule he had you on is totally crazy. When tapering off opiates, you should drop by only about 30% once a month, then give your body time to adjust to the lowered dose, then drop again the next month. Then keep doing this until you are at a low enough dose to stop taking it without having bad withdrawal symptoms.
The dropping by half each time, like he had you on, is asking for major withdrawal symptoms. The clonidine patch is commonly used to help relieve withdrawal when you are doing a detox, but since you aren't able to take it, your doc should have given you something different along with not dropping you so fast. Ativan or Xanax would have worked almost as well as the patch had he given you one of those to take for a few days every time you did a drop of your opiate dose.
#4 Update By Author
AUTHOR: Karla - Sylvan Springs (U.S.A.)
SUBMITTED: Friday, July 07, 2006
POSTED: Friday, July 07, 2006
I ended up in the Intensive Care Unit at a local hospital on 10/16/2005, thanks to my pain doctor taking out a bad day, dislike of his job or whatever. They said that my blood pressure was very low, breathing was shallow and that I was dehydrated. I know I was dehydrated because the pain I was going through made me sick and I could not eat or drink. I sat on our couch for 3-4 days and all I could do was rock back and forth and moan and cry. I think after about four days, my body just shut down from no food, drink or sleep. There should be special doctors for people with pain from cancer surgery, etc. I understand the pain clinics deal with alot of people with migraines, backaches, etc. that cannot be verified by any tests or x-rays. The hospital where I was in the ICU discharged me after I came to and they found out that I was a patient in a pain clinic. They gave me some medications to last five days and sent me home. Now, in gathering records to sue the pain clinic doctor and Walgreen's, we have found that I actually had pneumonia per their chest x-ray and they had given me one dose of antibiotics in the IV while I was there. I was discharged with no mention of pneumonia and no prescription for antibiotics. It seems that when someone finds out you are a patient at a pain clinic that they just send you on your way because they think you are just trying to "doctor shop" to get more pain medications. I have never "doctor shopped" and never taken anything other than what has been prescribed for me by the pain doctor. But, just like this hospital, they focused on the fact that I was on pain medications and did nothing about the pneumonia, especially with the fact that a part of my left lung was removed during the surgery to remove the tumor.
#5 Consumer Suggestion
AUTHOR: Lorraine - Geek Consumer Advocate :-) - Phoenix (U.S.A.)
SUBMITTED: Friday, July 07, 2006
POSTED: Friday, July 07, 2006
Ohhh Karla! I just want to reach out and hug you after reading what you went thru. I don't at all doubt you went thru severe withdrawal symptoms given that horrible taper schedule your 'doctor' put you on .. I use the word doctor lightly.
I'm also a pain patient. I've been thru too many bad, uncaring doctors over the years and been thrown into too many unplanned withdrawals due to their ignorance or just plain not caring. The doc doesn't feel our pain, so we get accused of being liars, drug seekers or just plain crazy.
There are too many doctors out there that aren't educated enough about opiates and how to get a patient off them once they have taken them for any length of time. Most patients aren't aware that a regular doctor has only received a few hours of teaching on the subject in all those years of college they attend to become a doctor. Unless the doctor has personal experience, he will have no concept of how hard a detox can be. All I can do is give you tips that I have done to try to avoid this happening again to you in the future.
What my doc allows me to do is make my own detox schedule, with the understanding I can delay a drop in the dose if I don't feel ready yet to avoid exactly what you went thru. I write it all out and he puts it in my file, so he can always go back and reference it when needed. I've done a couple tapers off the meds over the years to lower my tolerance to the meds, so I don't have to take as much later, but he always has let me do it at my own pace, so I don't feel rushed and I don't get as sick. I then commit myself to the 2 weeks of feeling like I have the worst flu ever, the horrible pain a withdrawal brings, the lack of hunger and the general 'I just wanna die' feeling, then another 2 weeks of just feeling lousy and depressed until I'm finally something that resembles normal again.
I've fired more doctors than I've kept, due to their lack of knowledge on pain and the opiate meds I take to get rid of it to have some quality of life. The best doctors I've found were always Osteopaths. They have been caring and really listen to me. MD's would never do that and insist I do things their way, even when my past experience said different. I've found MD's to have more of the god complex doctors are known for, even when I've more than shown them I am totally aware of what I'm gonna go thru and I've done my research.
I use a neighborhood pharmacy and have talked to the head pharmacist, so he's aware I do have real pain and I've researched the meds I take, I take as directed, I never abuse and I've never had a problem after that. Unfortunately for pain patients, we can sometimes present ourselves with the same 'attitude' an addict does when we are needing our next refill and a problem occurs. Instead of looking up our records and seeing we've been on the drug or drugs for an extended period of time and realizing we are medically addicted and going into a withdrawal, they assume we are just an addict and the drama begins. Again, I'm so sorry to hear you had to go thru this, no one should .. EVER!
One thing you may want to mention to your attorney when court comes up. They accused you of dealing morphine, but you said you were taking Oxycontin. Morphine is MS Contin and Oxycodone is Oxycontin. The 'contin' drugs are timed released pain meds that require a triplicate script to get. Why are they saying Morphine, when you never got any of that?
Had you been on Ms Contin, you would have found the detox a lot easier to get thru, if you aren't aware of that. I've always had my doc change me from Oxycontin to MS Contin before I started a detox and then tapered down to Lortab or Vicodin 10 mg, then to 7.5 and then to 5 and off. My starting dose on Oxy was 80 mg 4 times a day with Vicodin ES (7.5) for breakthru and I changed over to 120 mg of MS Contin with the Vicodin for breakthru. (That's the conversion rate for the 2 drugs so you have the same strength.)
I suspect the reason there was no mention of pneumonia upon release because they realized you didn't have that, you were just in an opiate withdrawal. The symptoms can present themselves as similar and until they found out you were a pain patient they didn't realize what was wrong. Once they did, they tried to keep you as comfortable as possible as you went thru it. (I do question why they didn't send you to a rehab place though where they are better equipped to help someone doing a withdrawal.)
If you aren't aware of it, Methadone is a wonderful pain killer and a month's worth costs about 25 bucks. You get better pain relief and save a whole lot of money. The problem is the stigma attached to the drug and some doctors won't prescribe it. Should you get into this situation again, to avoid going into withdrawal, you could always go to a Methadone clinic until you find a doctor willing to help you. (Many pain docs these days are moving their patients over to Methadone if they are going to be on painkillers for life. It's not a drug for short term use as the withdrawal off it is much, much worse than off morphine or oxycontin.)
The only downside to this is most clinics only treat drug addicts and want pain patients to see a pain doc. You would have to avoid telling them you are a pain patient and let them assume you are an addict to get accepted into the clinic, but that still is better than going thru an unplanned withdrawal. You also have to go to the clinic every morning to get your dose for the day and it takes months of daily dosing before they allow you to have any take home doses. (Remember, they are geared towards addicts, not pain patients who can take as directed.)
I'm so sorry you went thru this. I hear it way too often these days and do understand how hard it is to get help when in chronic pain.
#6 Update By Author
AUTHOR: Karla - Sylvan Springs (U.S.A.)
SUBMITTED: Saturday, July 08, 2006
POSTED: Saturday, July 08, 2006
I have been totally in the dark about my treatment and I have always thought doctors knew what they were doing and would not in any way put someone through such an inhumane way and not care. He just told me what medicines he was going to use and that after four weeks I would be fine. I don't know where or how the word "morphine" got into this because like you said, I was not taking morphine.
If there is anyone out there who works for a pain clinic, etc., I would like to hear about how you should really be treated and what the proper way of taking away Oxycontin from a patient who had cancer surgery and had been on Oxycontin for seven years. It seems that there should be some kind of protocol that they would use so that the patients are treated fairly. This doctor was always smiles and jokes when my husband would take me to the clinic. If I ever went by myself, he was rude and they would put me an examination room and I would sometimes be in there two hours or more and could hear him seeing other patients in rooms next to mine or across the room from mine and those patients had appointments after mine.
Again, if my husband was with me, he would be in there within fifteen minutes of them putting me in the room. Unfortunately, now I have a phobia about doctors and pharmacies. I make my husband take me to the doctor and pharmacy so he sees what goes on and knows that I do not get any medication that have not been prescribed for me.
#7 Ex-Employee
AUTHOR: John - Memphis (U.S.A.)
SUBMITTED: Saturday, July 08, 2006
POSTED: Saturday, July 08, 2006
I just have to respond to this. I must ask a few questions and would like to have them answered if at all possible.
Were you accused of trafficking in 2004 or 2005? It seems that you had gotten arrested in 6-2005, however you were accused of doing this at Walgreens in 10-2005.
Have you asked for any proof from Walgreens regarding this supposed prescription that was allegedly picked up by you??
Also, why are you planning on suing the Doctor?? Is it because of the taper schedule or some other event that we are not aware of??
I am truly sorry that this has happened to you. I am too much aware of the stigma that people in chronic pain go through every single day. Whether it be about going to a Doctor to request meds or being lucky enough to find a compassionate Doctor to prescribe these much needed medications to us. Then having to deal with someone at Walgreens looking at us like some freaking criminal for trying to get a prescription filled for a needed medication.
It all jsut pi**es me off!!!!
#8 Consumer Suggestion
AUTHOR: Stephen - Vancouver (U.S.A.)
SUBMITTED: Saturday, July 08, 2006
POSTED: Saturday, July 08, 2006
Perhaps your husband can help with your fight with these morons at Walgreens, because you probably need rest...my wife is also a chronic pain med patient-and has, on three separate occasions caught the store shorting her pill count. Only after we demanded an immediate audit of their inventory were we treated with any semblence of respect. They suddenly backtracked, apologized, and completed the prescription as per the doctors orders.
I often wonder what becomes of those "extra" pills they inevitably find in stock. We have become the eccentric customers who demand a physical count at time of checkout...and twice more have been counted short. You can call them "techs"... or whatever...they still have an inordinate problem with medication counts. The person who oversees policy and pharmacy operations at the store we frequent in Hazell Dell, WA is the Retail Mgr,not a pharmicist, or even a "tech".I hope you prevail...and are awarded damages.Good luck.
#9 Consumer Comment
AUTHOR: Jason - Austin (U.S.A.)
SUBMITTED: Saturday, July 08, 2006
POSTED: Saturday, July 08, 2006
Unfortunately most DEA regulations dictate that pharmacies keep a tight lock on a select group of drugs.
Quite regularly, they are passed false prescriptions or are alerted that a prescription pad has been stolen from a Doctors office--to be on the look out for suspicious activity.
Unforunately, it appears you were caught or accidently involved in an instance where you were an innocent bystander. This happens often with the way laws work.
As for the frequent pharmacy technican change, a lot of times pharmacies do not have the staff they require for their business. So, they borrow technicans from other locations, or they use technicans that float from store to store. These are no less trained individuals. They just happened to be unfamilar with a store's configuration.
As for your situation with Walgreens, talk to the store manager. Explain the grief that you have gone through. I understand the action is difficult--next to impossible. However, you are one of the few very important people who can make sure this does not happen to another individual. Let the manager know your situation, and I feel he or she will everything within his power to promise you that you will never be treated so poorly again.
Also, I noticed a post from an ex employee... How many people who are reading this post knows a good store from an ex employee from about their ex employer. Situations and circumstances usually dictate that there was a difference of opinion or clashing of views. So, with all skepticism, please be skeptical about ex employee views.
Kindest regards,
Jason
#10 Update By Author
AUTHOR: Karla - Sylvan Springs (U.S.A.)
SUBMITTED: Sunday, July 09, 2006
POSTED: Sunday, July 09, 2006
The police said the warrant was issued on 10/25/2005 but I did not know a thing about it until they stopped me in my driveway on 6/28/2006 and said I was being arrested. Even through being taken to the Jefferson County Sherriff's Dept. and over seven hours in a holding cell, I still did not know what was going on. I kept asking over and over for them to tell me what was going on and they said I would find out in court (which as of today, no court date has been scheduled). I was not arrested in 6/2005. I do not know where this date was mentioned in my report, maybe I meant to type 6/28/006 as the date of the incidence in my driveway and accidentally typed 6/28/2005.
Of course we have asked for proof. Again, we have been told it would be provided in court. All I was finally told was that I was being arrested for "trafficking of morphine". Which is absolutely rediculous because I hardly ever get out of the house. They said the pharmacist at Walgreen's in Hueytown, Alabama told them that I came into the pharmacy on 10/25/2005 to get my prescription for Oxycontin filled and that when they called the doctor to verify the prescription he had told them not to fill the prescription. The police said that the pharmacist knew what I looked like and knew it was me. It is strange that their print out of my prescriptions filled with them stopped on 10/22/2005 and I have not had any prescriptions filled there since then and I would not have been there on 10/25/2005 (only "3" ) days later to try and purchase more medication. I would not have had the money for more medication because what I got and paid for on 10/22/2005 wiped out my money until 11/3/2005 which is when I would receive my next Social Security Disability check. Again, I do not know anybody who works at Walgreens. There is a constant turnover of people and I can't remember ever seeing the same person more than twice in that store. If the police asked me to describe the pharmacist, I would not be able to.
I am planning on suing the doctor because of the inhumane treatment he issued for a supposedly "4 week detox" off medication I have been taking for almost 8 years. And even within that 4 week detox plan, as above, he told the pharmacist not to refill one of the prescriptions he had given me which meant I did not even have medicine for four weeks. Because of his "4 week detox plan", I ended up in the Intensive Care Unit and almost died.
I hate to say it, but store managers in these situations are worthless. They stand behind the employee. They are not trained to handle a situation that involves people being arrested and police officers.
#11 Ex-Employee
AUTHOR: Daniel - Fort Wayne (U.S.A.)
SUBMITTED: Monday, July 10, 2006
POSTED: Monday, July 10, 2006
Jason this is what you stated, "Also, I noticed a post from an ex employee... How many people who are reading this post knows a good store from an ex employee from about their ex employer. Situations and circumstances usually dictate that there was a difference of opinion or clashing of views. So, with all skepticism, please be skeptical about ex employee views."
In some cases, you would be correct. However, what about respected employees? I would not consider difference of opinion or clashing of views. I was a respected employee by my peers and my co-workers and various customers that I came in to serve.
How about if you go into an actual Walgreens store and try to get your film develop. If you get one, the manager is doing their job. But I suggest go into one where the Photo Lab Specialist is up at the Front Register and NO ONE is in the photo lab. Stand there wait 5-10 minutes see if someone comes.
That is what many of the people that I was suppose to serve saw and when they complained, NOTHING WAS DONE! They complained to the store manager, district manager, corporate. What happended nothing was done and further, I was the one who got punished. And you know how I know this, many customers came up to me and told me.
Okay, now try this. Male Photo Lab Specialist in Cosmetics. What does this do? Now instead of killing 1 department, you are killing 2 departments. People complain, nothing was done!
AND DO NOT TELL ME THAT I WORKED FOR WALGREENS THAT I WAS SUPPOSE TO DO WHAT THE MANAGER TOLD ME TO DO! That argument will not fly. The customer knows that the Photo Lab Specialist is suppose to be in the Photo Lab, NOT GUARDING $100K worth of Costemtics.
AND TELL ME WHERE IN THE JOB DESCRIPTION WHERE I AM SUPPOSE TO GUARD $100K worth of COSMETICS! You will not find it.
Many of these ex-employees were respect and the reason why they either quit or got fired. All of us felt like that WALGREENS CHANGED THE RULES!
If I ran a business like this, I would be out of business!
I DARE YOU, to go into a Walgreens store where there are only 2 people and no one covering photo and you try to drop off film. I would bet that you view would change.
#12 Consumer Comment
AUTHOR: Jason - Austin (U.S.A.)
SUBMITTED: Monday, July 10, 2006
POSTED: Monday, July 10, 2006
Daniel,
Isolated incident are hard to find because they're isolated but easiest to exaggerate. I visit a walgreens regularly. I find help almost immediately. The staff there is typically friendly. On a normal basis I have no problems. The most I have ever seen Walgreens physical err was when they lost a roll of film of mine. They offered to find it; they offered to replace it--all free of charge.
I strongly suggest/urge that you visit multiple walgreens before making assertions of the chain as a whole. It is difficult to see part as the whole.
I sympathize with you; whatever location you worked at did not run properly. I seem to remember signs posted for employees near the store restrooms. 1800NOLOSS. Maybe you should call?
Kindest regards,
#13 Consumer Suggestion
AUTHOR: Jason - Austin (U.S.A.)
SUBMITTED: Monday, July 10, 2006
POSTED: Monday, July 10, 2006
Karla,
Have you contacted the actual store manager for the location? I am willing to bet he or she would rather provide resolution at the store level rather than have it escalate to the whatever regional office they have.
Just call; if you never call you will never know. All you have now are instincts. Unfortunately, not all of our instincts are correct all the time.
The truth of the matter is, not matter what level of operations management, each member must have a certain degree of tact and respect for each other, their employees, and most importantly their customers.
Explain calmly your issue. The first mistake made by most angry persons is to yell. Almost immediately that sends to the person on the receiving end a message. This message in turn communicates that he or she is being attack and therefore should use whatever means to defend themselves. In short, the result issued is unfavorable for both parties.
I implore you to talk to a manager at that location or another location. Businesses are in the world for money. It's true! Without customers businesses have no means to survive. So, your thoughts, input, and economic value (if nothing else) is respected and appreciated. Please don't feel as if this were not so.
Wishing you the best of all possible resolutions.
Regards,
#14 Consumer Suggestion
AUTHOR: Michael - Tallahassee (U.S.A.)
SUBMITTED: Monday, July 10, 2006
POSTED: Monday, July 10, 2006
Karla:
You need legal representation today. You need a criminal defense specialist, a medical malpractice specialist and a civil litigator.
Do not rely on the public defender for your upcoming court date. I know you cannot afford legal representation but I belive that you can get Legal Aid, probably in Brimingham to help you on a pro-bono basis.
I beleive that you can get a civil litigator to take your cases against Walgreens and the Doctor on a contingency basis.
Please make getting representation your #1 priority.
#15 Update By Author
AUTHOR: Karla - Sylvan Springs (U.S.A.)
SUBMITTED: Tuesday, July 11, 2006
POSTED: Tuesday, July 11, 2006
Thank you very much for your information about getting legal representation. I am in the process right now of getting all of my paperwork together so I can present it to an attorney. You were definitely correct when you said I could not afford legal representation. I hate to admit it, but I actually have almost as much dislike towards attorneys as I do to doctors and lawyers. Everytime in my life span that I have went to a lawyer with an issue that I needed up help with, they piddled around with the paperwork and never accomplished anything. I am going to try and suck up my feelings towards attorneys and find one. I have tried Legal Aid in Birmingham and they have told me they do not have lawyers who participate in criminal cases -- they only have lawyers that can represent you in domestic cases.
#16 Ex-Employee
AUTHOR: Daniel - Fort Wayne (U.S.A.)
SUBMITTED: Thursday, July 13, 2006
POSTED: Thursday, July 13, 2006
Jason this is what you stated" I seem to remember signs posted for employees near the store restrooms. 1800NOLOSS. Maybe you should call?"
Yes, I would agree with you that I should have called and you are right, this was an isloated incident.
That would be the case IF it was just 1 store. But when you have a manager that had complaints of not doing work not at just 1 store but 3. And the customer have complained to corporate. And many of the store managers and employees in the disliking this one manager. My mother even had a problem with the store manager and even the corporate people that took the call were troubled.
But, what happended? Customer concerns were not address. They just disregard the concern and keep running it like they are. HENCE WHY YOU SAW AFRICAN-AMERICAN Managers filing a lawsuit against Walgreens. It had to take a letter to the President to get something happening.
I even try to go to the district manager, and the district manager laugh and decided to tell me that it was my job to protect cosmetics when I am not in the photo lab. (MAKE SENCE!?)
Jason, whichever Walgreens you are shopping at normally, they are doing their job. And some other Walgreens Stores are doing their job. But it is those other stores that have bad management and when corporate does not address those stores is the reason why Walgreens has become very bad.
Hence the reason why I dared you to go to a Walgreens that has a Photo Lab Speicalist in Cosmetics. You would think it would be crazy, but that is how some Walgreens are being runned!
#17 Update By Author
AUTHOR: Karla - Sylvan Springs (U.S.A.)
SUBMITTED: Saturday, July 29, 2006
POSTED: Saturday, July 29, 2006
As I have been accused of trafficking morphine due to an accusation by a Walgreens employee and was arrested by the Jefferson County Sheriff's Department in Bessemer, Alabama, I have been sent a letter stating that I will have to appear in court in Bessemer to a Judge Eric Fancher at which time they will hear reports from someone (I don't know who) and decide if there is enough evidence to schedule an actual trial by jury. If anyone out there knows anything about this process, please help me. I don't know what to do. I have just been depressed and crying. I have no one to help me here and I cannot afford an attorney. PLEASE SEND ANY INFORMATION YOU HAVE THAT MIGHT BE ABLE TO HELP ME.
#18 Employee
AUTHOR: Pharmd09 - Indianapolis (U.S.A.)
SUBMITTED: Monday, June 30, 2008
POSTED: Monday, June 30, 2008
Just thought I would add some info about the Walgreens printed out prescription profile that you have. The last date that shows up is 10/22 because that is the last date you actually PICKED UP a prescription, NOT the last time you, or someone else, were/was in the store trying to fill a prescription. This means that the date in question, 10/25, would not show up on the printout because there was nothing actually filled on that date. The doctor told the pharmacy not to fill the prescription, therefore there was no prescription entered into the computer system and filled on 10/25.
#19 Consumer Suggestion
AUTHOR: Marikay4 - Pueblo (U.S.A.)
SUBMITTED: Tuesday, July 01, 2008
POSTED: Tuesday, July 01, 2008
I first want to send suport and well wishes Karla. Your medical problems sound horrific at best and it is unfortunate that you have had this experiance. There was no call for what they did to you. So many ways they could have done differently. It brakes my heart to see others suffering from pain and depression. To hear you are now resolved to misery and wanting nothing but more time with your children stings. No one should have to resolve their life to those kinds of conditions.
Sadly it seems more and more of us are stuck doing just that. The reason I'm responding to your story is I have quite a bit of background in the situation which you are dealing with on various levels. I hope I can be helpful in some way.
I agree with the others that the doctor did not understand the medication well enough when he perscribed you to cut back on the medication like he did. I don't have to wonder what that kind of sickness feels like because I have been rushed to the hospital sick and deydrated from all the medication I was on when doctors failed to set up proper pain management.
I live in the constant fear of something happening to my medication and cops showing up on my door step to arrest me. As it happens I take medications that pretty much round out to be high doses of morphine to try and help with the pain I deal with from a genetic disorder that distroys your joints and everything else. It was a huge battle at first to get doctors to understand why I was on that kind of medication so I was bounced around a bit by doctors who thought I was a drug addict or lieing to them so I could go sell it or something. I have had doctors get in my face and call me a liar and tell me information they knew wasn't true to see if I was bluffing or not and they only backed down when I was able to provide the proper information and the information of my specialists who diagnosised me with the genetic disorder.
I was insanely lucky to find a pain specialist who trusts me and knows I'm not faking my situation and is really awesome about my medications. I was so glad for so many reasons. One being that the other doctors had forced me to do drug tests and things that were a long shot away from upholding my civil liberties. There is no way in hell someone who has PTSD from a sexual abuse trama is going to be able to pee in a cup when surounded by 2-3 nurses in really restrictive rules including not being allowed to turn on the sink so one can try and focus on the driping water meditative kind of stuff... (you'll be willing to do just about anything to pee if you have been told that if you couldnt give a sample, you would be arrested)
That was a horrible experiance. So many of my disabled friends still fight with doctors who wont give them the medication they need. so many still have to pee in front of nurses or deal with being accused of trafficing drugs like what happend to you.
To continue on. I get my medications from Wal-greens. Our town is big enough that we have 4-5 of them. One in each major segment of our town. I normally go to one by my home on the northwest side of town. The Techs are all really nice. They know me by name. They like the woman you experianced would hurry my script a head of others if they saw me hurting and have been nice enough to call to resolve issues If we have had any on their watch. I have a good reputation with them and I respect them and I don't think anyone at that pharmacy would believe I was selling drugs.
The Pharmacy on the Northeast side of town near my Pain Management doctor however. I started bringing my scripts into them recently as they were two blocks from the doctor. made sence right? wrong! I have been acused twice by them out of 4 or 5 times filling with them of trying to get more morphine than I should have or doing wrong with my medication once I got it. The first time the doctor forgot to write something on the script. they were insanely nasty to me. I ended up having to go the two blocks to his office and have him call and chew them out and that the medication was indeed what I needed bla bla bla. They apologized to my face when I rolled back in a few minutes earlyer. but way to go making a disabled walker/wheelchaired person go back and forth a few blocks to clear her name.
The second time was even worse. The Pharmasist himself comes out from around the counter to where I'm sitting in my wheelchair waiting for my scripts and trys to tell me that I had asked two different doctors for the same morphine script(aka, trying to double up the meds)and I had no clue what he was talking about. I asked him who the second doctor was. he gave me the name and it was my pain specialists assistant that sometimes fills scrips for my doctor if hes out of town doing a surgery like he is often doing. The Pharmasist called me a liar to my face. I handed him my doctors number and the assistants number and all this information and proof and he storms behind the counter and makes phone calls. My Doctor chewed him out. saying not only was I suposed to have the medication but for hurassment as it was the second time he had to talk to them about it all.
The Pharmasist didnt say another word to me. a minute or two later a tech told me my script was ready and I left with it vowing not to go back to that Wal-greens again.
I also note that the Northwest Pharmacy has called me in the middle of the night and told me someone was trying to fill a script of vicodine on my account and that they knew it wasnt me and it seemed fishy. I told them it wasnt me. I'm allergic to Vicodine which they said the computer logged my alergies so the account was on hold for that too. The person ran off before they could catch them but they removed the script from my account and have it written that no one but myself with proper id and everything can pick up meds also asking them sign for it and bla bla bla.
So my point of veiw on this situation is that its really more the individual person working if they are going to be honest or shady. One group of Walgreens employees were ready to lench me for being a drug dealer two blocks from my doctors and the other Wal-greens are nice helpful persons who have gone out of their own way to help me when I was in horrible pain or held information or scripts longer than they should if I'm low on funds or what have you.
I think I'd suspect that Walgreens worker who swore you took medication that you don't even use. Like the other person said. a Shady employee could not use the proper amount of medication. if they did that one pill every customer. I looked it up and one pill of morphine goes for like 80$ a pop on the street. so a tech could short someones script one a month for a 80$ bonus... really sad.
The horrible part is they targeted you because they knew you wouldnt be able to fight as hard as a "abled" bodied person. Story of being Disabled. We get treated like shit. I can't count how many times people actually get in my face about parking in the handicap spaces despite having a valid ticket and in a wheelchair. they say I'm too young to be disabled. wtf. when did that ever have anything to do with it?
I hate that one bad apple ruins it for all of us who really need pain medication. we have to jump through hoops, fill out miles of paper work. do drug tests. get arrested. so on so forth because people abuse the system like they do. its wrong. its horrible.
Anyway, thats some of the experiances I've had that relate to your situation I thought mite help. I'm really sorry this happened to you. I hope that only good things are in the future!
-Marikay
#20 Consumer Comment
AUTHOR: Nurse.ray - Houston (U.S.A.)
SUBMITTED: Monday, January 12, 2009
POSTED: Monday, January 12, 2009
hrm...no updates in a while. perhaps she ended up in jail?
she had an oxycodone script from one MD filled on 10/22, then went to the hospital on 10/31 & had additional scripts from a different MD filled for "almost the same medications"...definitely suspicious. plus, the physical complaints she mentions (low B/P, shallow breathing, dehydration, confusion) are typical symptoms experienced by someone who has been taking more oxycontin than prescribed.
regardless of what walgreens did, at the very least, it sounds as if her behavior warranted some sort of closer scrutiny.
#21
AUTHOR: Dave - Westland (USA)
SUBMITTED: Wednesday, September 09, 2009
POSTED: Wednesday, September 09, 2009
We see this kind of thing all the time with patients. Due to DEA guidelines, prescription drugs classified as schedule 2 drugs must be kept locked up in a safe. Pharmacists are always more vigilant on these types of prescriptions. It is the patient's responsibility to make sure the prescription is signed by the doctor, and their DEA number is written on the prescription. (If you don't see either one of those, then the pharmacy is required by law to refuse to fill the prescription, and also report it to the DEA, regardless of the circumstances.) Too often we get patients at our pharmacy that come in with a prescription for Oxycontin, and get mad that the pharmacist either wants to verify the script or refuses to fill it.
Pharmacists HAVE THE RIGHT to refuse to fill or to verify any prescription they want to, for any reason. Chances are, that if one pharmacist chooses they want to verify the prescription, you will have the same results if you want to take the prescription somewhere else. They talk to each other, and know most of the doctors that prescribe excessively and needlessly, putting patients at risk. Your best bet is to let the pharmacist do their job. Also, Walgreens does not have a "card" or member ID for any of their customers. This is meant to protect your privacy, rather than to track everything you purchase there, in effort to target you to spend more money in the store. Nothing bothers me more than when customers claim that a pharmacy wronged them, when they were just performing standard duties. Whether if its for a pain medication that you just happened to run out of, and want to fill too soon, a prescription that the pharmacist wants to verify with the doctor, or if we substitute a generic drug for a brand name one without telling you (by the way, in most states, we're not required to disclose that to you verbally. Generic drugs are for the most part, with very few exceptions, the exact same as the brand name. Get over it that your vicodin works better than your hydrocodone/acetaminophen. You won't convince any of us of that, all you'll do is make yourself look like a stuck up, pretentious hypochondriac.)
Your pharmacist is not required to go out of their way to help you. Anything extra they do for you is under their own free will. I wish you good luck, if in fact you have been wronged, but more than likely you were not, and the pharmacy staff were just doing their jobs.
#22 Ex-Employee
AUTHOR: All Things Considered - Michigan (United States of America)
SUBMITTED: Saturday, November 20, 2010
POSTED: Saturday, November 20, 2010
I am Wayyy behind the timeline of this report, but I just came across the website, this report, etc.
Yes, I am a former employee. I was a good and honest worker, I got fired for reasons I believe were unfair, and I DO feel that I was an asset to the company. But, that was a year ago.
I am a nationally certified pharmacy technician. When I worked for walgreens I went the extra mile for my patients, and I say 'my' patients because I formed a strong employee/ customer relationship in order to properly serve every individual in the best way I knew possible. I feel that getting to know personalities is a key factor. I Did not, and do not agree with the way they do business, with the way problems are handled, I did NOT agree with the FACT that CORPORATE standards were MUCH GREATER of importance, than the needs of our patients...
Do you want an example: here is ONE... for the ones who needed help with calling insurance companies, putting your prior auth's into an effective motion: I was your girl! - Fact: I was informed NOT to do that. I was informed by the pharm mngr that is NOT our job... And some days, I was informed quite the opposite. Walgreens employees tend to be VERY confused.
But they are a thriving company, and growing every day. SO what does that imply at the same time?
I am in a huge rush here, so I must be quick:
The company is good for making anyone on pain killers feel like a drug addict. I watched it everyday.... its one of those things where one person or one group ruins it for all. The actual drug addicts (which you CAN tell a difference) have put every professional dealing with narcotics into a frenzy. WHO wants the DEA rifling thru files? NOONE. And with so many "dirty dr's" out there, it happens all the time.
As for our girl here; I am ever so sorry to hear your condition. I am certain you have been treated unfairly in your journey as a pain mngmnt patient.
BUT- (and with all due respect)
Isn't your husband an ex-cop? Doesn't he know any further info that he could have coached you on? Where was he this whole time? Other than taking you to a few appts. Police see drug addicts etc everyday. They know the law. And if all statements are true- well the law was broken if in no other way than DISCRIMINATION.
I don't know why you are so uninformed about such heavy meds. And I also don't know why you seem to be taken by surprise by the readers info they've had for you....You knew how to find and use this here web site to report your story and follow up- so why could you not google your meds, attorneys, withdrawal symptoms etc?
I am not against you here, but for goodness sakes- THIS IS YOUR LIFE we're talking about here! TAKE ACTION!
If I have offended you, that was never my intention. Learn from this as i am sure you have, and don't just allow someone to feed you drugs because they have a license to do so. Think of it this way: there are thousands of people with a drivers license....but look at how many ppl just CAN NOT drive and should NOT be on the road!
Have your own back because it's so hard these days to find anyone, no matter their title, to have your back for you.
I must run, and I wish you well I swear I do! I would love to hear that all of this was worked out and you can go on with your life......
But it's a nasty world out there, we as individuals MUST BE equipped with info, and prepared!