• Report: #248604

Complaint Review: Premiere Trade AI

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  • Submitted: Monday, May 14, 2007
  • Last Posting: Friday, August 31, 2007
  • Reported By: — Toronto Ontario
Premiere Trade AI
220 E. Central Pk Way Ste 1020 Altamonte Springs Florida 32701 U.S.A.
  • Phone: 800-785-7423407
  • Web:
  • Category: E-trade

Premiere Trade AI It is now over 7 months and I still have not got my refund Altamonte Springs Florida


1Author 0Consumer 1Employee/Owner

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I attended the PremiereTradeAI free preview on Oct. 16, 2006 during which I paid for the software package, by credit card. According the agreement I returned the package after two weeks of the trial period.
Ever since then, I have been calling their advisors at least once a month, speaking to either "Terence" or "David" - they refused to give their last names - but all I get are vague replies that they have a lot of backlogs, and to call back in 3 to 4 weeks' time.

I have also sent email to the following addresses and have not got any response so far:
Billing@PremiereTradeAI.com

I sent my claim in BBB and there is a reply from them
“As Premier Trade has not offered specific information as to the disposition of your refund, we have notified the company that their response does not adequately resolve the complaint and your complaint is being closed as unresolved.”

It is now over 7 months and I still have not got my refund

Svetlana
Toronto, Ontario
Canada

This report was posted on Ripoff Report on 5/14/2007 11:54:28 AM and is a permanent record located here: http://www.ripoffreport.com/e-trade/premiere-trade-ai/premiere-trade-ai-it-is-now-ov-8987d.htm.

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REBUTTALS & REPLIES:
1Author 0Consumer 1Employee/Owner
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#1 Employee

Refund delivered

AUTHOR: Michael - Altamonte Springs (U.S.A.)

SUBMITTED: Friday, August 31, 2007

I can confirm that this customer has received a refund for the full purchase price. We never intended for there to be a delay, and we apologize for any inconvenience. It is always our policy that anyone who is due a refund will get their refund.
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