Complaints and Reviews Filed @ Ripoff Report

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Business Details

Vivint Inc. is one of the largest home automation companies in North America. Operating from offices throughout the United States and Canada, the company services more than 675,000 customers. We want to help our customers build an easy-to-use and affordable home automation system. Our goal is to create a seamless experience where each of our products works with the technology you already have to enhance security, increase energy efficiency, and simplify your life.

We do this through a combination of smart solutions and award-winning customer service. The Vivint touchscreen panel, the base through which all of our other products communicate, creates a streamlined network. It easily connects all of your home’s smart systems: security, HVAC, lighting, small appliances, video, and others. In addition to recognition from Mobile Enterprises Magazine and other internationally respected organizations, we are proving our commitment to providing an exceptional customer experience. The end result is a home automation solution that saves you time and money and ultimately simplifies your life.

We all get complaints. How businesses take care of those complaints is what separates good businesses from the rest...

When a company or individual joins the Ripoff Report Verified™ Program or the Corporate Advocacy Business Remediation and Customer Satisfaction Program ("Corporate Advocacy Program"), they must make a commitment to us – in writing – to 'doing whatever it takes to make things right with their customers.' What does that mean? It means that Ripoff Report expects that members of our programs will review and respond to ALL customer complaints promptly. It means that every complaint will be taken seriously and every customer will be treated fairly and with respect. It means if a customer did not receive what they expected, the company will work with that customer to fix the issue... to err (within reason) on the side of the customer. It means that if a customer requests a refund and if there is any reasonable basis for that request, we expect the customer will be given a prompt refund (some refund requests may not be reasonable, so this does not mean a refund is guaranteed in every case). "Making things right" can mean lots of different things to different people, but our point is this—by working closely with the company or individual to resolve any disputes, Ripoff Report can track the footprints of customer service to ensure that our Program members are doing everything they can to treat customers fairly and to increase their customer satisfaction.