OnRebate - Tiger Direct
www.onrebate.com
Boca Raton Florida, Internet
U.S.A.
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OnRebate And Tiger Direct Rebate rip-off NIKO Electronics Boca Raton Flroida, Internet
2Author
1Consumer
2Employee/Owner
Filed for $100 rebate May 11, 2006. As of October 1, 2006 have received nothing and unable to get any status at the OnRebate site as the documentation for filing the rebate states. This was a scam but I don't think Tiger Direct is the culprit here, unless they continue to allow manufacturers engaging OnRebate to process rebates.
All manufacturers rely on consumers to either never file or never follow up on rebates. The reason I made the purchase was because of the $100 rebate, which is the intent on the part of the manufacturer. I've been a long time customer of Tiger Direct and never had a problem until now but I think I will look for other resources in the future.
I'm also filing a complaint with every agency or state office in FL that is available to file with.
Cynthia
San Clemente, California
U.S.A.
Click Here to read other Ripoff Reports on OnRebate Tiger
REBUTTALS & REPLIES:
2Author
1Consumer
2Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Alex - Miami (U.S.A.)
SUBMITTED: Friday, August 03, 2007
POSTED: Friday, August 03, 2007
Dear Customer:
We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to resolving it for you as promptly as possible.
Sincerely,
Alex
Tiger Direct Customer Service/Web Response
#2 Update By Author
AUTHOR: Cynthia - San Clemente (U.S.A.)
SUBMITTED: Saturday, August 04, 2007
POSTED: Saturday, August 04, 2007
YES!
Finally a year later I got my rebate! I should not have had to work this hard for it or had to wait this long! Be very wary of OnLineRebate offers.
#3 Consumer Comment
AUTHOR: Mark - Vallejo (U.S.A.)
SUBMITTED: Tuesday, August 14, 2007
POSTED: Tuesday, August 14, 2007
Alex
stop coping and pasting. i have seen several pos against tigerdirect and you have posted the same thing on there.
if your so concerned then actualy fix the issue.
no one belives you.
Help with your rebate
Dear Customer:
We apologize for any inconvenience you may have experienced, and if the issue has not yet been resolved, I would be glad to assist you. To begin, please email me at alex@help.tigerdirect.com with your Tiger Direct order number in the subject line, as well as a brief summary of your rebate situation in the body of your email. If you have your rebate tracking number(s), you can include that also. Your issue will be researched, and we look forward to resolving it for you as promptly as possible.
Sincerely,
Alex
Tiger Direct Customer Service/Web Response
#4 Employee
AUTHOR: Alex - Miami (U.S.A.)
SUBMITTED: Thursday, August 16, 2007
POSTED: Thursday, August 16, 2007
Mark,
Advising the customer to submit their information is the first step in us resolving the rebate issue. That is why I post the message you're complaining about -- to advise the customer. As you can see, the customer did in fact receive the rebate after all -- proof that we actually are taking care of things.
Thank you for your concern.
Sincerely,
Alex
Tiger Direct Customer Service/Web Response
