• Report: #766848

Complaint Review: 24/7 Lockout Service

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  • Submitted: Thursday, August 18, 2011
  • Posted: Thursday, August 18, 2011
  • Reported By: Becky — San Antonio Texas United States of America
24/7 Lockout Service
181 Dolorosa, San Antonio, TX San Antonio Texas 78205 United States of America

24/7 Lockout Service Deceptive Advertising, Misquote price, Horrible Customer Service San Antonio, Texas


1Author 0Consumer 0Employee/Owner

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My daughter locked our keys in truck.  Called 24/7 Lockout for their advertised $19.95 Lockout Service. Was quoted $19.95 for service call and additional $15.00 for labor.  I was not informed of any other charges that would be additional; and anticipated a $35.00 bill.  Was told technician would arrive within 25-30 minutes.  
David, the technician called me approximately 30 minutes later and said he would arrive within 10-15 minutes. After an hour of waiting, I called and got David's phone number from answering service.  Again spoke to him and he said he would be there in 10-15 minutes.  I waited a total of 1 hour and 30 minutes for David to arrive.  
After he popped the lock, he totaled up the bill.  I was told I owed $60.  He then brought up that I had to pay mileage and a $10.00 Credit Card Fee.  None of this had been disclosed to me previously.  I was angry and said that was ridiculous.  David said "Just pay it, I don't have time to argue with you."
This was one of the worst examples of customer service I have ever dealt with...Don't use this company for any reason.

This report was posted on Ripoff Report on 8/18/2011 2:15:00 PM and is a permanent record located here: http://www.ripoffreport.com/emergency-services/24-7-lockout-service/24-7-lockout-service-deceptiv-0cdd4.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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