Sears
Sarasota Florida 34243
United States of America
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Sears Delayed replacement of a hot water heater under warranttee for 6 days. Still not installed. Sarasota, Florida
*UPDATE Employee: Water Heater - Lynn
1Author
0Consumer
1Employee/Owner
I have a broken hot water heater that is still under warrantee with Sears. I have been dealing with them on the phone since 1/20/12. They incorrectly billed the wrong store, billed me twice, and they still have not been able to find a contractor to install the heater. I have told them I have a 2 year old at home and need this installed ASAP, yet today 1/25/12 they still have not found a plumber in my area to install it. I keep getting the same message, but they are not doing anything to resolve the problem. I have never had such poor customer service in my life. I will never do business with Sears again. A warrantee means nothing to them.
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REBUTTALS & REPLIES:
1Author
0Consumer
1Employee/Owner
Updates & Rebuttals
#1 Employee
AUTHOR: Searscares - Round Rock (U.S.A.)
SUBMITTED: Wednesday, January 25, 2012
POSTED: Wednesday, January 25, 2012
Dear Lynn,
I have just read over the ordeal you have been going through concerning your water heater. Please accept our deepest apologies for the negative experience you’ve had thus far. We can help. My name is Stephanie and I’m part of the Sears Social Media Escalations team. My team handles Internet related complaints as well as complaints that come to the executive branch. We do value you as Sears customer and would be interested in speaking to you. At your convenience, please contact our office via email at smsupport@searshc.com so you don’t have to continue to be frustrated by this. In the email, please provide a contact phone number and the phone number the water heater was purchased under (if different than the contact phone number) and we will call you directly. Also, in your email, please provide the screen name “Lynn” for reference to your issue, and we do look forward to talking to you soon.
Thank you,
Stephanie L.
Social Media Moderator
Sears Social Media Support
