Renovation Experts connects homeowners in need of a contractor with qualified contractors that are seeking jobs in their area. We conduct screening on behalf of both parties to ensure that homeowners are met with quality contractors and that contractors are provided “leads” for legitimate homeowner inquiries. Renovation Experts contractors undergo an approval process, and sign a written contract prior to being eligible to view and accept homeowner leads.
With respect to allegations of fraud made by Mr. Bradley, here are the facts in this particular case.
Mr. Bradley had 2 accounts with Renovation Experts under 2 different names, the earliest of which was opened in October 2004 and remained open until August 2006. Renovation Experts was not paid for the last 4 months of service on this account, and as such it was shut down due to non-payment. However, prior to the account being shut down by Renovation Experts, Mr. Bradley continued to review and accept homeowner leads while his account was in a delinquent status (34 in total). Despite receiving leads for this period, the account balance was never satisfied by Mr. Bradley and remains unpaid.
The second account was open from April 2007 until August 2007 under a new contract. The first month was paid as agreed upon by Mr. Bradley, and then the subsequent 3 months were not paid, nor was 30-day written notice of cancellation provided. The account was shut off for non-payment, similar to the first. Mr. Bradley did not accept any homeowner leads on this account.
Mr. Bradley’s statement that he was turned over to a Collection Agency is accurate. Our account terms and conditions, payment agreements, and policies are provided in writing and signed in agreement by our contractors. The ramifications of nonpayment are clearly outlined in his contract, which Mr. Bradley signed on 10/28/04 and 4/23/07, respectively, for his two business accounts. Mr. Bradley was referred to Collections because Renovation Experts fulfilled our obligations and provided service as agreed upon, yet we were not paid for this service.
