First, you must understand, the company itself is a non-asset based firm, meaning they have no actual trucks themselves. Second, your contact is not with the company directly but with the owner-operator, unless of course you are the owner-operator with a truck leased onto with the company.
But, in this case, it appears you are a driver for an owner-operator which you should have had a contract with this person. In this contract it should be telling you when you get paid and how you get paid. Also, it will tell you what is you have to pay for. In most cases, it will tell you it will be 14-21 days before you get paid any monies. In all cases it will tell you that you have to buy your own food and cover your own expenses, such as for phones, showers etc.
In most cases, at least when I drove for them, the company in this case, Bolt Express would place enough fuel money on the fuel card where you could run the truck, pickup and drop the load plus keep the truck running to stay warm.
The problem here is not with Bolt but with your owner-operator and the contract you signed with him. If he states in this contract when you get paid then not seeing your money during your 11-days on the road is more than likely within the contract agreement.
Read your contract, if you dont have one signed, then that error is on you. If his payment terms is in the contract and he doesn't have to pay you till the 14-21 days then that error is on you.
You are a private contractor. Your contract is with the owner of the truck - not with Bolt Express. Read the contract, more than likely he is within his legal right to deduct the cost of recovering the truck from you, any expenses he may have occured with you in the truck.
Find someone who truely understands this private contractor agreements, but I can assure you Bolt Express has no reason, nothing to gain, or nothing to lose by not assisting with your problems - you did not work for them, you worked for the owner-operator.
