Out of the whole time I worked there, which was over a year, I got maybe three or four commission checks that WEREN'T negative. Someone really needs to investigate that because I, nor anyone else I know, have ever heard of such a thing. And Scott Jones can make it sound as flowery as possible, but it's wrong and it's an injustice.
They also would fire people and put it down on record that they quit so they couldn't collect unemployment.
Another one of my concerns about the company was their trade-in phone policy. When a customer gets an upgrade on their phone, they're forced to trade in their old phone or we had to charge them a $20 fee. We had so many complaints about that. And when I spoke up about trying to change that policy, I got chewed out. Even though I had dozens of customer complaints backing me up. That was a breaking point for me.
I wish I would've had the legal power to fight against the way I was treated. I wish we all would've stood up together and done something about it. But people like Scott and Chad Jones intimidate. I'm glad I found this website though. Don't let people walk all over you, don't take their crap.