• Report: #303723

Complaint Review: PRC LLC

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  • Submitted: Sunday, January 27, 2008
  • Last Posting: Wednesday, July 06, 2011
  • Reported By:Colorado Springs Colorado
PRC LLC
6805 Corporate Drive Suite 200 Colorado Springs Colorado 80919 U.S.A.
  • Phone: 719-2625607
  • Web:
  • Category: Employers

PRC LLC Poor managment that degrads employees, and HR that looks the other way! Colorado Springs Colorado

*UPDATE Employee: PRC/Colorado Springs isn't worth your time!


1Author 0Consumer 6Employee/Owner

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PRC the company as a whole may not be bad but when you allow someone that calls the employees F***ing Idiots to become a project manager it does not look good. I worked for PRC for eight months. When I was hired I was told that the company prefers to hire from within when at all possible, Promised I would be a supervisor in 1-3months since they were just ramping up in Colorado. Of course this did not happen. I was even passed over for promotions though I could do my job extreamly well. I was also turned down for other contracts within the company that I had experience and knowledge that would have benefit the company's performance on that contract. when I asked the HR head about why I had not even gotten an interview I was told "well they have there reason just let it go".

HR at the PRC Colorado Springs location was the most nonexistent HR I have ever seen. When you talk with your HR department you expect to get real awnsers. With this HR department you got awnsers that made you wonder if the people in HR had ever done that type of job before. Multiple employee concerns about the same and multiple issues were awnsered with "leave it alone", "let it go", "don't worry about it", and "I have to look up the number for you to call about that"(that you would never receive). The only time HR would do something about a situation is when it could turn in to a serious lawsuit(like a project manager that refused to you a homosexual managers name in a meeting).

I was fired due to tardiness or at least that is what they put on the paperwork. I found it interesting that they did this shortly after changing my shift to a schedule that as a parent I simply could not work due to having to pick up my children. I told them that I was not able to work that schedule and specifically why. I also wrote several emails to my acting operations manager that never replied to any of them. I would have to corner the acting operations manger to try to get an awnser, due to the fact that she would avoid eye contact and tell me that she was on her way to a meeting with different people. The only thing I ever saw her actually do was laminate things, cut them out and put them up on the wall, or rearrange pictures already on the walls. I told them that I could possibly work that schedule for about two weeks, but that I would have to leave early most days. I was fired on the start of my second week. A few days after this people who had the same issue due to children or school were offer a different shift.

HR refused to allow me to see or even sign my termination paperwork. When they appealed my unemployment I saw that there was a signature that looked nothing like my in the employee signature location. I will admit that I was not too smart when I did not go over my previous warnings and place notes on them I thought that I would have that chance with my termination paperwork if it came to that point. I was fired on the 15th for coming in late which was a very rare thing(this is what was told to me by my supervisor in front of witnesses). On my paper work and at the appeal hearing they stated that the determination was made on the 10th to terminate my employment. When I finally got a chance to look at the Termination paperwork I found that there were dates on there from when I had permission to leave early or miss a day due to my daycares' family emergency out of the country, my mother having to go on TDY to another state, my being sent home due to I was too ill to be there, and my children being so ill that they could not go to any childcare facility as per state laws.

Yet even though I got permission to leave from my supervisor and prescheduled what I could as soon I was made aware of particular situations it was counted against me. I feel that if I was given permission from my direct supervisor that I should not be punished for what I thought was correct approval. I am not the only one that has had this issue with them either there are multiple people one they had to take back they said they lost her final warning but in truth, they fired her for attendance while her child was in the hospital ill(once again the could be a lawsuit issue due to the fact she could document).

There are people who have been fired for telling the client what is really going on when the client is not there. I was told by a few supervisor that if you were selected to go to a focus group with the client if any of the management did not like what you told the client you were then on 100% monitor until they had enough they could fire you. I was a part of the last two focus groups held before I was fired. In the last focus group I was selected by the clients' third party adviser who had set up the contract between the client and PRC. Prior to this people were selected by supervisors and upper management based on who they wanted to fire and they were thinking they may want to promote. If you were selected as one of the possible people they wanted to promote they would tell you what to bring up and to try to keep PRC issues out of the conversation. I was told this by my supervisor prior to my first focus group with the client and was told not to share what he had told me with anyone else. At my first focus group I did exactly as I was told to do by my supervisor.

At the second focus group several other people and myself were asked by the client why we kept changing the subject off of PRC when they want to know what is going on within PRC on that particular contract. After the client bringing that up we advised the client of what we had been told in regards to these meetings. Those of us in the focus group then went on to explain the issues that we were having with PRC. I personally had had enough of the "Annie" treatment by PRC, the HR issues, and the name calling from our project manager. I advised the client that we were not having problems due to them as far as training. I advised them of the situation of our original operations manager being fired, multiple supervisors being fired, our HR issues, the name calling by our Project manager, knowledge of the money that the client provided to reward the employees not being used for that purpose, and multiple other issues that were affecting us as employees of PRC. After that focus group as we were leaving I was asked to stay and speak with the clients adviser in which I was told that I was the type of person that they want to see in a supervisory position. Yet even with this kind of a recommendation form the client I was fired.

PRC also allowed a supervisor to make a false statement in regards to an employee's fall in one of the bathrooms. Though they did call emergency services they moved the employee to get her in to a wheel chair to move her out to the lobby. The worst thing about this particular situation is that the employee was on a break and the supervisor did not attempt to find out where the employee was when they were late and had still not come back from their break. The employee had fallen in on of the bathrooms and had been knocked unconscious from hitting their head had someone been sent to look for them they may have been found before they crawled to the door used the handicap button and yelled for help. Also another supervisor at PRC took it upon themselves to go after a employee that was 1 min over their break and attempt to drag them into the building by their ear at which point the employee told the supervisor to "let go of them" and "get away from them" when the supervisor did not the employee acted in self defense. This supervisor was not repremanded or fired for this. Most companies that I know of if you physically touch an employee in this manner you are fired no questions asked. Though it maybe that action was not taken against the supervisor because the employee was not aware that they could file charges against the supervisor. The HR department did not advise the employee that they could or ask if they wanted to.

I know this is a long list of thing and I hope that people can understand it. If you are going to work at PRC be sure that you can ignore a lot of things or you only look at this as temporary.

Figit
Colorado Springs, Colorado
U.S.A.

This report was posted on Ripoff Report on 1/27/2008 4:44:58 AM and is a permanent record located here: http://www.ripoffreport.com/employers/prc-llc/prc-llc-poor-managment-that-de-w472a.htm.

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Updates & Rebuttals

#1 Ex-Employee

It Used To Be Known as Access Direct

AUTHOR: Ogre Records Online - Coralville (U.S.A.)

I worked for this company back when it was known as Access Direct. I have a couple of reports filed on them.

One is here:http://www.ripoffreport.com/reports/0/137/RipOff0137425.htm

Recently someone posted a rebuttal saying that I was a lone wolf about their "management" skills. The rebuttal is titled "In Defense". Please look at it and let this person know that I am not alone.
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#2 Ex-Employee

HR hate squad

AUTHOR: Casey - Colorado Springs (U.S.A.)

What I experienced at PRC is very much the same. HR is full of hate, loves to degrade employee's, and is very selective about who is kept and who is terminated.

The company issue's a mass cattle call to get applicants qualified for the job, however they do not do all the investigative reports before the applicant starts work. They wait. If something isn't up to par, she doesn't like you, you may be the wrong color who has made some previous bad choices there is no forgiveness, then they terminate based on falsification of application or tardiness. If you are Christian or show any type of religious affiliation verbally or by wearing jewelry you will find yourself the victim of HR Hate Squad and she will launch a hate campaign against you and she will find a way to terminate you. The leader of the HR hate squad is cruel, uncompromising, and MEAN. She will do whatever it takes to separate you from PRC, even if that means discrimination, lying, starting rumor's about you, falsification of paperwork, whatever it takes to break you. .And once she gets rid of you, forget about unemployment, they will deny it. Company headquarters' is aware of her behavior but has no “power” to put an end to her reign of terror.

The reason HR personnel seem to be that they have never done the job before is because she can not keep good people. She hires and fires her HR staff at will. HR staff are FORCED to comply with HER policies (not necessarily the companies) She represents only one person, herself.

I personally witnessed an employee being fired due to attendance for extended periods of absence due to the death of her newborn. This employee had complete documentation, approval by supervisor with the exception that each day she is out she needs to call in and report. This employee agreed to call in each day except the day of her infants funeral. Well the day they buried her new born she didn't call in, due to being at the funeral as she states she wouldn't call in. HR hate squad terminated her. This employee came in the next week for a meeting and I witnessed first hand the HR hate squad look directly at this young mother who had just buried her child, and said to her. well I am sorry that you were at a funeral, but it's not my fault that you can't keep your priorities straight and call in to work…. Yeah what a peach…. She fired her.

From the other rip off report: “There are people who have been fired for telling the client what is really going on when the client is not there. I was told by a few supervisor that if you were selected to go to a focus group with the client if any of the management did not like what you told the client you were then on 100% monitor until they had enough they could fire you.” Oh yeah baby, you outta see how they monitor people, and yes they monitor until they have enough evidence to fire you for ANYTHING including being late one minute on break. you are not allowed to tell the client anything about prc, you are only allowed to talk about pre approved subjects, deviate from this and you will be fired some how some way, and it will be for something completely unrelated to this.

The report also mentioned supervisor dragging someone into the building by the ear for being one minute late on break, yes that happened I witnessed it, and it happened more than this time by direct order from the HR hate squad. You think that's bad? You should work for HR hate squad and see what she does to her employee's.

I think the biggest problem for me was the falsification of documentation and the direct order's to ignore BIG things. Trainers use a program called train tracks which does not accurately report to Krono's. There is a lot of falsification of time charged to the company, and the bonuses are not accurately recorded, or given. Bonus allocation system has no check's and balances. It's left up to the supervisor's. Only certain employees rack up huge bonus and that is due to the supervisor's reporting.

I agree with previous statements, don't work here unless you are willing to sell your soul to the devil in HR. or risk being the escape goat if things go south and HR hate squad needs someone to blame.

PRC could be a great company but HR has reduced this particular branch to nothing more than a huge liability.
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#3 Employee

PRC LLC

AUTHOR: Wrclick - Fl (U.S.A.)

Hi , I've known through expierience that most businesses that offer a service to clients, or Business to Business clients are even more critical of how its personel speak about there own company. You being an employee of PRC wouldn't like that your fellow co-worker would lie about your habits to a manager. True or not it is a sign disloyalty. However if even if you state the truth to the client in conference it would still not be enough to fire you. This is because the client will be asking about you since you were the one to bring out the technical problems existing in the business. So it is untrue that you would get fire just by speaking your mind. At the same time your inflextion plays a big role in how someone percieves you. You never want to play with fire with the wrong supervisor.

Now on to the HR issue. All HR's are like you said uniform, or atleast they should be. I'm work in the Florida location and I can tell you that there has never been an issue that couldn't been resolved. There are rules to go by just like in any other company. Sometimes the screening process on hiring new HR employee's might be done a little hastily and without fully beting the potential employee. Therefore there hired. This is a freak case that happened to you, and I can assure you that anyone that worked there in HR and spoke to you this way is longer with the company. The same applies to your lying supervisor. The supervisor just didn't follow through to upper management to get your leaving early or days approved in fear of repremand. He or She kept his job by lying to you. Also , there is always potential to be a supervisor, obviously its not hard, however you do require a few traits, a few of them is patience and determination.

Look, I hope your doing well elsewhere and clearly a Call Center enviornment is not meant for you. Please take this with the upmost respect.

Alex

PRC / IT Department
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#4 Ex-Employee

PRC/Colorado Springs isn't worth your time!

AUTHOR: badassbetty - (United States of America)

I agree with the horrible conditions at PRC in Colorado Springs. During the 7 months that I worked there, there were a lot of discrepencies in certain areas.

First, many of my team members found discrepencies in their paychecks when it came to being paid their bonuses, holiday pay, overtime, etc. Most of the time, bonuses were calculate incorrectly and we always had to make sure that we kept track ourselves with PROOF of each transaction to make sure we could prove, come payday, that we were owed that money. Then...you'd have to wait another month before you'd get paid the extra money you were owed in the first place.

We were always told about promotion "opportunities" being posted on the wall near the exit. However, unqualified people were being promoted to management positions without them ever being posted for others to see see or apply for. From day to day, you never knew who your manager was because they were shuffled around more than a deck of cards. When you needed help on a call, no one wanted to help..."You're not on my team. Where's YOUR supervisor?"

There were a lot of supervisor/employee dating relationships going on, too. Not fair to those of us who choose not to sleep around to get promoted.

I was terminated for violating company policy. I was told that a customer had called back THREE months after she placed her Directv order saying that I didn't quote her the correct monthly bill. I was never allowed to hear the call proving that I had done that. I was never given any proof except for the customer's word. I always was honest and upfront with the customers and if I DID make a mistake, it was not intentional...unlike a lot of people who mis-quote prices to make the sale so they see a bigger paycheck. I decided not to fight further about hearing the "alleged" call and walked. PRC is not worth it. Bad pay, bad managers, unfair business practices, discrimination...who needs that?

Stay away from PRC in Colorado Springs if you want to keep your sanity.


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#5 Ex-Employee

Look elsewhere for employment

AUTHOR: Stephanie - Colorado Springs (United States of America)

I had to respond after reading this report, I too am an ex employee of PRC-Colorado Springs. It is the worst company that I've ever had the displeasure of working for. It started off very poorly, I was hired and signed paperwork stating the date I would begin my training period. I had given a two week notice to my previous employer and ended my employment there on a Friday,I was supposed to start at PRC the following Monday. Someone in HR called me on Saturday night and I was told the training class was pushed back a month so I was left unemployed. Once I started the training went well enough, but the trainer had never actually spent more than an hour on the phones at a time so many of the questions the class asked went unanswered. Looking back, the two week training period helped very little once we got on the actual job.

I started off my first week out of training as the top sales person out of the class of 20 people. I was told by a supervisor to record the name and phone number of every sale I made and double check my paycheck when I get it because it was common not to be paid full commission. I started working around the winter holiday and one Friday we were handed brand new schedules that were to be implemented the following Monday. The new schedules required us to work 6 instead of 5 days and many people were switched to nights. I worked with several single mothers who were having trouble adjusting their schedules on such sort notice and they were told if they couldn't come in then don't bother ever coming back. The floor manager told us he didn't care about any scheduling difficulties and said "Hey, I'm an a$$hole, I know it" with a smirk on his face. The HR office back this manager up 100%.

I quit a few weeks after that, I worked for PRC for a month and a half before I could take it no longer. Moral in the Colorado Springs office was lower than any place I've ever worked before and with good reason, employees are seen as worthless and very expendable. Those chosen for management (that I worked with at least) were the worst possible choices and ruled on fear of losing your job only instead of any kind of positive motivation.

The other reason I quit was because my ethics and morals were severely tested while working at PRC. I took incoming sales calls from people wanting to set up Directv and we were encouraged by supervisors to schedule the appointments for installation no matter what. Coming from a customer service/sales background I found it hard to ignore the customer service side and sell them a product even if I knew they would be calling back in a week with major problems. Our department didn't take any calls from existing customers so our managers could care less about the actual customer, only that we scheduled the appointment. It was all about numbers and trying to get the new customer off the phone as fast as possible to move on to the next. I had a hard time with this since it's in my nature to want to provide the new customer with an awesome first experience and get everything set up correctly the first time. My superiors did not agree.

So good luck to anyone trying to gain employment here, I truly hope they have made some major improvements to HR and management, otherwise I'd advise just to run the other way.  

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#6 Employee

PRC/Colorado Springs isn't worth your time!

AUTHOR: Burton - Durant (United States of America)

I can relate to your experience completely. Promotions in the Durant, Ok facility are not given on merit or experience but "epic partying" and "unprofessional relationships" with members of management. At this facility job postings are a complete waste of time. Before the posting is displayed on the "Jobs Board" a person has already been selected for that postition and it has been finalized. This was told to me by an exremely intoxicated member of the inner circle who came to work smelling like a brewery one Saturday morning after a night of "epic partying". Submitting an application for advancement is a hilarious joke and waste of time if you are not in the "Inner Circle".

We are also reminded that we are are "absolutely replaceable and for each employee on the clock there are at least five applications on file of people who want your job". I have never worked in such an environment.
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