Our company got sucked into paying for an experimental focused recruiting effort. We were promised that this expensive campaign ($20,000) would net us lots of qualified job seekers. After two months of seeing absolutely no results I complained. The CareerBuilder rep acknowledged that the campaign was not getting results as promised—and he promised that we would not be charged for the last month of service.
Problem is, he promptly took another job and disappeared from the CareerBuilder scene. Soon a new rep called me, wanting our company to use CareerBuilder’s resume database.
During our several conversations the new rep mentioned that she had investigated our account and had discovered that we had “a credit of 25 job listings” that we had not used—and that if we didn’t use them soon they would expire. She made it sound as though we had already paid for the extra listings and it would be silly not use them. So, we used them—and promptly got a bill for over $5,000 for using the listings.
And...surprise, surprise...the rep disappeared off the CareerBuilder scene and was no longer employed with CareerBuilder.
Next thing we know, CareerBuilder’s billing department is calling me wanting to know why we haven’t paid our bill of $5,000—and they simply dismiss my side of the story regarding how their reps misrepresented the situation by characterizing it as “he said, she said”.
What I learned? I don’t trust CareerBuilder. In my opinion, their high-priced recruiting schemes are a waste of money and when their reps feed you misinformation.
CareerBuilder will ignore your side of the story and will stick you for every dollar they feel you owe them.
The adage “the customer is always right” doesn’t seem to apply to CareerBuilder.
I will never do any business with CareerBuilder again and I would warn other companies not to do business with them.