Mr. Bjorn Johnson on June 1, 2009 signed a six-month agreement with The Top Gun Executive Group (Firm) for assistance in performing his job search. The agreement ended November 30, 2009, 2 1/2 months ago. During the duration of the agreement NO objections were raised or dissatisfactions were expressed to management of the Firm. This non-communication precluded any corrective action, by management relative to his objections now provided 2 1/2 months AFTER agreement closure.
The Firm's records show that the Account Executive in charge of Mr. Johnson's project identified, through research and involvement 31 open positions for which Mr. Johnson was possibly qualified. His credentials were presented on each and every one he was actually qualified for but did not receive good reception by the respective hiring authorities. We guarantee to do this but can not guarantee anything we have no control over for instance, an interview or a job offer. This does not reflect poorly on his abilities, it is just a matter of today's job market where hiring authorities receive 6.4 qualified applicants, on average for any one senior executive position posted. Competition today is very high.
So, the bottom-line response to Mr. Johnson's complaint is that there will be NO refund of the NON-REFUNDABLE retainer he paid to FUND his six month job search. This was explain in detail before we accepted him into the program and agreed to by Mr. Johnson the day he signed his agreement.
We certainly appreciate Mr. Johnson's frustration and disappointment but in fairness to many other clienteles the Firm cannot take adequate "corrective" action AFTER the fact and without prior understanding of the dissatisfactions he now presents.
We wish Mr. Johnson the best for the future and we are willing to continue to work for him, on a LIMITED basis on into the future as we do with all our clients once their funnel (pipeline) has been build and in place.