Report: #792069

Complaint Review: HomeFront Pest Control

Submitted: Tuesday, October 25, 2011
Last Posting: Monday, January 23, 2012
Reported By: anonymouse — Anon Utah USA

HomeFront Pest Control

537 W. Rincon Corona California 92880 United States of America

Phone:
Web: www.homefrontpestcontrol.com
Category: Exterminating Services

HomeFront Pest Control Shaun Turner lies, cheats, and steals from consumers in Corona, California

*UPDATE Employee: Home Front Pest Control

1Author 0Consumer 1Employee/Owner

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Former employee watched as the technicians failed to legally account for chemicals (un)used though the customer would be charged the full amount. Work Orders are incomplete and lacking Service Technician's details.

Worse: company demands that the consumer be setup with auto-pay as though no other options exist yet this is only to increase the commissions of the sales staff.

This report was posted on Ripoff Report on 10/25/2011 1:32:27 PM and is a permanent record located here: http://www.ripoffreport.com/exterminating-services/homefront-pest-contr/homefront-pest-control-shaun-t-79211.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:

1Author 0Consumer 1Employee/Owner

Updates & Rebuttals

#1 Employee

Home Front Pest Control

AUTHOR: Home Front Pest Control - (United States of America)

SUBMITTED: Monday, January 23, 2012

All services provided by Home Front Pest Control are within state regulations for reporting chemicals used. These are all recorded in writing and a copy is provided to the customer. By California state law these records are required to be kept for a minimum of 3 years.
Auto Pay is used as a convenient option for all of our customers. Although not utilized by all, we have a healthy percentage that wish to pay the technician at time of service with Cash or Check. We offer an array of payment options so each customer can pick and chose the method that suits them best.
Our sales staff make the same "commissions" no matter the payment method selected. I can see this complaint came from a "Former Employee". If there are ever any issues with our reporting or payment options offered we always encourage our customers to call in and we can make arrangements to satisfy their needs.
If there are any questions we can be contacted at: (951) 280-9400 ask for Shawn Turner our Branch Manager.