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  • Report: #562916

Complaint Review: Conceptlens

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  • Submitted: Monday, February 01, 2010
  • Last Posting: Thursday, February 04, 2010
  • Reported By: Soo — Sunbury on Thames United Kingdom
Conceptlens
14 Liverpool Road Liverpool Select State/Province L8 1TH United States of America

Conceptlens Fast delivery and Best customer service?that is wrong!No reply enquiry even after 7e-mails Liverpool Internet

*UPDATE Employee: Issue explained and sorted out


2Author 0Consumer 1Employee/Owner

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I ordered contactlenses from Company Conceptlens by 19/01/2010.

I had technical issue when I ordered and I sent e-mail to them.

they supposed to contact to customer in 12hours.

I sent many e-mails,never replied to me.

I asked cancel this order still no reply.

after I cancelled the order,they updated status to in transit.but no tracking detail.

I'm still waiting for the parcel.

I paid £100.

Do Not Buy anything from this company!

This report was posted on Ripoff Report on 2/1/2010 5:32:25 AM and is a permanent record located here: http://www.ripoffreport.com/eye-care/conceptlens/conceptlens-fast-delivery-a-4b45a.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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REBUTTALS & REPLIES:
2Author 0Consumer 1Employee/Owner
Updates & Rebuttals

#1 Update By Author

Sorted

AUTHOR: Soo - Sunbury on Thames (United Kingdom)

After I reported this company,next day I received e-mail from them and I received contact lenses today.
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#2 Employee

Issue explained and sorted out

AUTHOR: Conceptlens inc. - Merseyside (United Kingdom)

Dear Soo,

I do believe we have explained and resolved the issue for you. Once again, please accept our apologies for this circumstance and we hope you enjoy your lenses!

Regards,

Margaret,
ConceptLens Service Manager
enquiry@conceptlens.co.uk

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