High Standards Recovery - Bryan Hullihen Lied repeatedly to us, stole money, deceived Prescott Arizona

I have had the pleasure of working with Bryan and Ira extensively for 8 months and have experienced no issues with High Standards Recovery. My son happened to be in the facility when "Kim's" son was at HSR. The report I received was that Kim's son came in to the program high on narcotics and scammed his parents into paying for treatment to get him out of trouble and when his father dropped him off he immediately wanted his mother's money and told other clients of his intentions. I would also like to point out an obvious lie to this women's report. She stated her son sat outside in the cold yet her son was in HSR in MAY IN ARIZONA! It doesn't take a rocket scientist to figure that one out. I might also add I commend Bryan and Ira for not letting a non client be on property while under the influence as it endangers the one's who really want help and not to scam their parents. My suggestion to you Kim is to get mad at your son. He is the one who ripped you off, not HSR. Try Alanon for yourself, it worked for me. And I would also suggest you no longer co sign your son's destructive behaviors and let him figure his life out on his own. Regarding the money you expect back, I am not sure if you are familiar with any sort of business but let me share some insight with you. If a client is coming into the care of any facility it is assumed that bed will be filled for the allotted time of the program. Therefore, when a client gets kicked out or decides to leave that bed is still has to be paid for. Especially if someone tried to get into the program but was turned away because there were no open beds. Sorry these things don't always work out as planned but study up on how to support a family member with addiction and learn to let the addicted solve their own issues.

Hello,

I have been contacted and asked to review this report by a concerned consumer.  This is an unbiased rebuttal as I am only responding in accordance to the information this report has provided.

I have been an active memeber of the alcohol and substance abuse treatment industry for many years, and I am appalled at what has occurred here.  Facilities in this industry are to adhere to certain ethical and moral practices.  One such important practice is to maintain the anonymity of the client body.  Facilities in this industry are to adhere to HIPAA laws that implement the non-disclosure policies of this industry. 

I would like to refer to the filed rebuttal tagged "#1 Bogus Report".  Under no circumstance should this mother have privilege to the information she presented.  It is very apparent that information regarding "Kim's" son was inappropriately disclosed, violating the HIPAA laws that are implemented to prevent such disclosures from occurring.  THis should never happen, and it undermines the integrity this industry strives to represent.  I will be suggesting that notification be given to the appropriate entities so that further investigation may be done into this matter.  If nondisclosure practices are not being adhered to by this facility, then measures should be taken to prevent such occurrences from happenning again.

To the consumer who filed the initial report (Kim).  It is always wise to seek references when admitting a loved one to a behavioral health facility.  As there are many facilities that practice ethically, there are just as many that don't.  In light of the inappropriate disclosure of your son's information, your accusation of breech of refund policy does not seem far fetched.  There are facilities that pray on the desperation of the families in need... it is a shame.  I hope your loved one has found his path recovery, take care.

Ken

Sir,

I light of your prompt and attacking response, it's logical to assume that you are the owner of the facility... Bryan I beleive.  My rebuttal was not a personal attack, but an unbiased response to the information presented in this report.  I have open and honestly responded without deception.  I would've hoped that you would have done the same, rather than hiding behind the the good name of Bill W.  Say what you may about me, but my reputation precedes me.  By practicing my personal and professional affairs honestly and ethically I have sustained longevity in this industry.  I would suggest that you sir begin to do the same if you have hopes to do so as well.  Regarding disclosure, my clients voluntarily sign waivers allowing the public disclosure of information.  I would assume that yours do not, and there lies the problem. 

After reviewing the rebuttal "#1 Bogus Report"... I have come to realize that it is most appropriately you, Bryan, that submitted this response.  The manner and context of the rebuttal was entirely too personal to have come from a concerned mother.  The verbage was entirely too "industry", and clearly was written by someone with experience in the treatment field.  This being the apparent case, then you sir have chosen to publicly disclose information publicly through this website regarding "Kim's" son.  This is as I said a violation of HIPAA law.  Through a judicial subpoena, your state department of health services and other governing agencies will be able to obtain information regarding the source of the submitted rebuttal. 

The concerned consumer that asked me to review this report has allegated instances of program misrepresentation, neglect, unethical practices, and facility practices that require proper behavioral health licensing.  I will be reporting these allegations to your state department of health services for further investigation.  If you are practicing sound and ethically, then you have nothing to worry about.  Good day to you Bryan.

Ken

Sir,

In response to you question regarding refund.  If the intervention does not acheive the desired result, that being an intake into apppropriate treatment, I do not charge the family for my services.  Thank you for giving me an opportunity to clarify this.

Ken

I haven't responded to this because I thought I would just let Bryan dig a deeper hole all by himself here. By saying such things as, "typically the individuals making these reports are in dyer need of help. Perhaps more so than the family member they are sending to treatment" he is really making a statement of how empathetic and compassionate he is to his customers, isn't he? I had to re-read what he wrote a couple of times. I couldn't believe he would write such a hateful and prejudiced thing about his customers, and the concerned families of hurting addicts in general!!! Wow, this is unbelievably sad.

When I, the victim of the 'bait & switch', suggests that I can't fight his lies as I am not in the physical health to drag myself into court (which I am not, basically housebound with late stage lung disease) and I make a religious reference to letting God take care of it if one believes in Heaven or Hell, he responds with "It pains me to say this but please seek mental stabilization immediately." Then he goes on to state that "The attorney General found High Standards to be in compliance" which is not true, High Standards answered the claim with a long list of lies, including claiming to have taken my son shopping and all kinds of other things - intensive intake, all jokes and lies, but I guess they are used to this so they have the standard come back. Then he replies with "and so did the local authorities who threatened this woman with criminal charges should she continue her efforts to slander High Standards". What? This is the first time I heard this. LOL! I have never, ever been threatened nor had any insinuations of such by any law enforcement EVER. I did write their local law enforcement and pointed them to this board and this claim to which they wrote me back "I did not threaten you with criminal charges and I am not responsible for what other people say". Of course, my son was told over the phone by HSR that they do have good friends in the police department. ...so we'll just let that one rest, shall we? No use turning this into a Serpico episode. Then he continues on to say "Believe who you want, A reputable company or one that flew over the Koo koos nest." I don't know about you, but I would never believe that any 'reputable company' would dare call a customer 'one that flew over the Koo koos [sp] nest'. I'm afraid his replies all answer the question as to his character. Also, strange, that his list of 'people who recommend them' are all the same outfit in Florida? Isn’t HSR in Arizona? Maybe they should go back to Florida. By the way, I did write to them all - including the Betty Ford Clinic and Hazeldon - to verify that they are indeed, recommending this flop house. I will post you here on their response.

Other than that, I will not return to this post at all. His unprofessional and immature replies speak for themselves.

I have long ago let this go, not having the physical health to argue against a perfected 'bait & switch' operation. As I stated, he can have my $800. By the way, my son is now celebrating months clean and happily remarks about how unbelievably 'clear' the world around him now looks :)

Oh, and here is a link to another customer who lost their money to HSR ... http://www.ripoffreport.com/advertising-deceptive/high-standards-presc/high-standards-prescott-arizon-b4dc9.htm