SUBMITTED: Tuesday, November 02, 2004
POSTED: Wednesday, November 03, 2004
I've just read all the comments on this particular mcdonalds, and as someone who was once employed, even a manager, at a mcdonalds (not that one) I feel compelled to give my input.
The Mcdonalds I worked at did have alot of non english speaking employees, and as a manager, it was very hard to communicate to them the details of the tasks I wished for them to perform (If you're wondering, I did learn some spanish on my own time so I could communicate better, and work with, not against them - but I could still barely communicate, other than the basics). I think this is a potential problem, because it would also be hard to communicate safety regulations, other than the few booklets we had in spanish. This can cause chaos, although, some do infact speak excellent english, but it is not those that I am speaking of.
As far as orders not being correct, unfortunately you get that all too often. Some Mcdonalds have VERY slow service. These things are caused by a number of things. Some may be caused by a trainee being put in drive through (someone who can not handle taking money and orders from 2 different people at the same time), or a grill team who "forgets" to make special sandwiches (ie no onions), are the most often that I've seen.
Then it goes to the management. Some people really should not be in charge, and sometimes when there are more than one on a shift, one has no control over the problem. The "Shift manager" has all the say, whereas the other one is in charge of one particular area, also known as the "enforcer", or the "messenger", because they just make sure the restaurant runs the way the other guy has put into effect.
One, in particular, Cape Carteret, NC. My personal reason for leaving that company was because of this particular store. When the owner's son was working, he automatically had "the shift", because he was store manager. He had the secondary manager run the front/service counter. Well, when one runs up front, the other is supposed to be in charge of the production (grill), but this is not the case with him. He is usually found in the office, on the phone, while customers wait seemingly forever, and the disoriented grill tries to operate on its own - with little/no supervision.
Whenever I tried to help the grill out, I was "overstepping his athority", and was sent back up front - when the grill was badly backed up with orders.("Just go help drive through" was what I heard - but you can't assemble orders, when there is NO FOOD). Then I had to deal with very unhappy customers, and let me tell you - after waiting about 10 minutes (atleast) on a weekend morning for their order, they weren't the NICEST bunch, either, but who could blame 'em. And, since I was the only manager they could physically see, they took it out on me. THIS Mcdonalds is by far the worst I have ever seen, and should be shut down by the corporation. They have even received a "C" health inspection due to lack of repairs, rain dripping in the grill area at times, cracked tiles, you get the idea. They fixed the problems only when it was mandatory.
Well... thanks for letting me vent LOL