Rip-off Report Investigation:Editor’s UPDATE: Positive Rating and Recognition has been given to
Capital Gold Group, Inc. for its Commitment to Excellence in customer service.
Rip-off Report’s investigation of Capital Gold Group, Inc., a leading physical gold and precious metals provider, revealed that Capital Gold Group Customer Care has an ongoing commitment to total client satisfaction. Capital Gold Group has made a commitment to always works towards finding a mutually satisfactory resolution to any client issues, complaints or concerns-- past, present and future, and their goal is 100% customer satisfaction. Improvements to CGG's Customer Care program insure that every customer service issue is logged and tracked to ultimate resolution. Capital Gold Group Customer Care listens carefully to each client concern and sees each one as an opportunity to increase company efficiency, to improve employee training programs, to increase customer awareness, and to improve client relations. Capital Gold Group places great emphasis on listening to its clients and responding in a timely and appropriate way.
One of Capital Gold Group's top executives stated to Rip-off Report that CGG's business philosophy sees each and every client as a precious resource and must be treated as such. Its commitment to complete transparency and unmatched customer care is the key to building lasting, professional relationships which ultimately insure repeat and referral business from its clients. The Capital Gold Group executive stated that by adopting this philosophy, they can be certain that the enterprise will be successful now and in the future.
Another top executive of the company stated to Rip-off Report that Capital Gold Group strives to provide value-added service for their clients that includes a dedicated Gold Specialist who becomes each client's primary contact. The assigned Gold Specialist first educates the client so that they can move foward with confidence, and then guides the client in the acquisition of physical gold, silver, or other precious metals. They also provide periodic valuations as well as financial news and market updates in the future. Further, as an Accredited Business of the Better Business Bureau, Capital Gold Group adheres to the ethical standards set forth by the BBB for every business receiving accreditation.
Capital Gold Group's ultimate goal is to provide world-class service to go along with the globally recognized assets it offers, and to provide its clients the best quality, value and professional excellence in the industry. Some of the other things Rip-off Report learned in the course of its investigation: Capital Gold Group business was established in 2000 and incorporated in 2003 by its current CEO, Jonathan Rose, to provide the public with access to the safety and wealth preservation of owning gold, silver, and other precious metals in physical form. Jonathan Rose, RFC, is recognized as a leading expert and keynote speaker on gold and precious metals markets worldwide. With over 50,000 satisfied clients, Capital Gold Group is a precious metals company that everyone from the individual investor to large institutions can trust to do what they say, and to adhere to the terms stated in their Terms & Conditions Agreement that governs every transaction.
Rip-off Report has confirmed that Capital Gold Group takes quality control very seriously. Capital Gold Group has recently increased the staffing of their Customer Care program, and to insure quality service, records every call to their toll-free number for the protection of their clients. Capital Gold Group also provides live representatives to take calls 24 hours a day, 7 days a week, and has an after hours emergency contact to insure full time availability to assist clients with any issues that may develop. Rip-off Report was pleased to learn that Capital Gold Group's past and current approach to business is focused on its commitment toward total client satisfaction.
Capital Gold Group recognizes that complaints posted on Rip-off Report (true or not) are issues that need to be addressed and if handled correctly can be valuable learning opportunities. With the feedback generated by Rip-off Report's investigation, Capital Gold Group has made organizational changes allowing their clients a more streamlined approach to the problem resolution and a total overall commitment to the client experience.
In summary, after our investigation, which included discussions with Capital Gold Group executives, Rip-off Report is convinced that Capital Gold Group has been and is committed to quality delivery of services resulting in total client satisfaction.
Read more about Capital Gold Group Commitment to Excellence and Total Consumer Satisfaction and why consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ...yes, a long name for a program that does a lot for both consumers and businesses alike. Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this program works.=====================
NOW TO THE ORIGINAL REPORT THAT WAS FILED =====================
Capital Gold Group, Safe as Gold, Jonathan Rose Capital Gold Group, Safe as Gold, Jonathan Rose, the Gold Show Lies, Scam, Ripp Off Woodland Hills, California
According to the California secretary of state Capital Gold Group have only been in business since September 5th 2007
I called the BBB to verify the information, they told me that Capital gold group told them that their business start day was October 4th 2003, they (the BBB) can only go off the information that Capital Gold Group provided.
If Capital Gold Group lied about their start dated .... there is nothing the Better Business Bureau can do about it. The BBB acknowledges that the Real start date is September 5th 2007.
http://kepler.sos.ca.gov/cbs.aspx
They did verify that with the California Secretary of state. Yet, the BBB will not change the information that the BBB has listed on their site.
Capital Gold group, Safe as Gold, Jonathan Rose... have only been in business for 27 months and they already have 6 complaint with the Better Business Bureau.
If they had their start date at September 5th 2007,... Capital Gold Group would have a D+ rating with the BBB.
