Report: #256210

Complaint Review: Capital One Auto Finance

Submitted: Friday, June 22, 2007
Last Posting: Friday, June 22, 2007
Reported By: — Richmond Virginia

Capital One Auto Finance

capitaloneauto.com Long Beach California 90809-3016 U.S.A.

Phone:
Web:
Category: Financial Services

Capital One Auto Finance repossed my van with no notice in the middle of the night when I had sent 2 letters to them asking for help Long Beach California

1Author 1Consumer 0Employee/Owner

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I was totally shocked that a tow truck pulled up in my driveway and just hooked my van up and towed it away. I have sent CapitalOne Auto Finance 2 letters asking them if they could help me in any way for just 3 months to get back on track. I bought the van in 2003 and have been pretty regular with my payments until last March when my Dad died and I missed so much work( I don't get paid if I don't work). Single mom with 2 boys who I have to support until I got married in August. I don't understand why they did not respond to my letters.

Mary
Richmond, Virginia
U.S.A.

This report was posted on Ripoff Report on 6/22/2007 11:38:45 AM and is a permanent record located here: http://www.ripoffreport.com/financial-services/capital-one-auto-fin/capital-one-auto-finance-repos-6cd7d.htm. The posting time indicated is Arizona local time. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year.

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#1 Consumer Comment

How is this a ripoff?

AUTHOR: Duane - Monroe (U.S.A.)

SUBMITTED: Friday, June 22, 2007

I am very sorry that you are in this position. I realize that Capital One Auto Finance might not be very customer friendly, but I don't think that they are under any obligation to do anything other than what your original agreement was. If you did not perform your obligations as agreed upon, they had the legal right to reposess.