Certergy Check Services, Inc. Refusal of Valid Check Tampa, Florida

On August 10, 2010, I submitted an order and check for $276.70 to Serendipity, a catalogue company.  On September 1, the check was returned to me by Certegy Check Services, Inc., with a note that  it had been refused because "Certegy did not have sufficient information available to approve the transaction . . ."  If Certegy had had any interest in verifying the validity of the check, my bank would have let them know that I had many times the amount of the check in the account on which it was written.  It also makes sense that a company whose business it is to approve checks would have found out whether it was good.

I called Certegy on and spoke with a customer service representative.  I asked for three things:

1.   That all references to that transaction be removed from their website (their telephone messaging system said that my transaction could be traced through their website);

2.   That I be given the specific reason why my check was declined; and

3.   That I be given written assurance that no record or other communication regarding the misleading and wrongful denial of my check would be submitted to any credit organization.

The customer service representative stated that she could not or would not respond to any of my three requests.

The potential to publicly display wrongful information on the Internet has invaded my privacy, my good name is at risk, and I have been denied information as to why these things have occurred.  I believe Certegy owes me the items I have requested.