Impressed(fasely) by an avertisement eloan presented on Google, I tried to open a saving account with eloan. But it proved to be a disaster and I was ripoff!
(1)Unlike other banks, eloan's website has many secrect questions other than password and username you should remember. Well, that is find if you could take the trouble to recall all of those questions to get your money transfer back to the account you link with.
(2)They take money right away from your bank without any paperwork or written communication to costumers. After I realize this, I called eloan 10 minutes after openning an online account with them and requested for a stop on the transaction. The telephone rep told me to send a "secured message" in order for this to be done.
(3)So, I sent not just one but two "secured messages" to the company. There was no response from them for 2 days. At the beginning, I thought they just don't bother to care a customer who don't want to do business with them and thought the account would be closed. But two days later, my bank called me that eloan is trying to get money from my account. And I have to stop the payment and paid the fees.
(4)The bank told me I would better off to close the account or they will keep doing that! My God! As a lender to ELOAN, YES a LENDER to ELOAN, I got ripoff and I would imagine how they rip off other people if they were borrowing money from them!
(5)After reading eloan's "customer agreement" and FAQ carefully and checking with FDIC's web site, I found out eloan by itself is NOT FDIC insured. Instead eloan's parent company is insured by FDIC. But eloan doesn't send account statement to customers. If eloan goes out of business or eloan's website is gone forever, even the money one puts in is insured(NOT by eloan but by its parent company --- quote from FDIC's people), a saver might take forever to get their money back!
Openning a saving/CD with eloan proved to be a losing deal!
Update:
After talking to tel rep with the company, I have an impression that this is not over yet.
(1)Regarding to this matter, Eloan's argument is that once you click the "open account" button, you are in a non-stop process. Well, how about if I entered my ss# or birthday incorrectly? In this case, is this a legitimate account?
(2)Eloan's rep keep telling me that "other institues" might charge fees for wiring money in. Well, I would be surprised if anybody tell me an internet banking would charge people for wiring money into their account.
ING direct
HSBC direct
citi bank online
or treasuryDirect
None of the charge fees for wiring money in.
(3)I still didn't get any message from eloan until now. And I suspect if not posting any complaints here or further my complaints to FED the only message, written or eletronic, I might get from this company would be a collection bill asking me to pay off "debts" for NOT openning a saving account with them!
G
new york, New York
U.S.A.
Why file a report here? Ripoff Report is a permanent record! Other complaint sites copy our content then remove reports for money.
