• Report: #36515

Complaint Review: FINGERHUT (AXSYS NATIONAL BANK)

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  • Submitted: Thursday, November 28, 2002
  • Last Posting: Friday, January 24, 2003
  • Reported By: — HIGH POINT NC
FINGERHUT (AXSYS NATIONAL BANK)
7 PENN PLAZA N.Y.,N.Y.10001-3995 New York New York 10001 U.S.A.

FINGERHUT, AXSYS NATIONAL BANK ripoff FRAUDULENT BILLING UNETHICAL PRACTICES OVERCHARGING New York New York


1Author 1Consumer 0Employee/Owner

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Dear Sirs,

Axsys National Bank have to be the worst ethically speaking company I've ever had the misfortune to deal with.

Fingerhut started out as a decent company. However they then became Axsys National and the rest was downhill. I ordered a George Foreman grill. I was pleased with the grill so I ordered some other things for Christmas. However I was not happy with the billing statement and was told when I called they would pay to return items. I agreed to pay shipping to have it sent to me ONLY!!! They never sent a revised statement and I refused to pay until they did. My 34.00 bill has now grown to 213.00. They have a lot of nerve!!! I hope they have enough sense to know I am NEVER going to pay such ridiculous charges.

Kathy Reese

Kathy
High Point, North Carolina

This report was posted on Ripoff Report on 11/28/2002 7:50:08 AM and is a permanent record located here: http://www.ripoffreport.com/financial-services/fingerhut-axsys-nati/fingerhut-axsys-national-bank-55f63.htm.

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REBUTTALS & REPLIES:
1Author 1Consumer 0Employee/Owner
Updates & Rebuttals

#1 Consumer Suggestion

Revolving Charge Logic

AUTHOR: Angela - St. Cloud (U.S.A.)

SUBMITTED: Thursday, January 23, 2003

In response to the "rip-off" regarding Axsys National Bank/ Fingerhut, I would like to simply state for the record that knowledge is power. Having said this, I would like to point out that, in a typical revolving charge system, the billing is standard. If someone does not understand his or her statement, Customer Service numbers are provided.

As far as the return, I am sorry to hear about the confusion and trouble. It has been my experience that most companies will not pay for your dissatisfaction with their product unless that dissatisfaction is caused by faulty merchandise.

If your product was unsatisfactory because of faulty merchandise, communication solves everything and there are existing lines of communication to solve said problems.

If your product was not faulty, as it says in the terms and conditions of your account, then the charges are yours as you are the one wishing to send the merchandise back.

This is revolving charge- simply. If you have a problem, take action to fix it. If you can't fix it, pay for your merchandise and close the account.
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