I have a dozen merchant accounts for various companies of mine and never have I had a problem like this before. Pipeline Data manages SecurePay.com, a payment gateway which is sold by Charge.com. Pipeline data treats their customers like criminals on a regular basis.
They assume you are a thief and only out to steal from your customers, they hold funds from sales 'while they investigate' the source of the transaction. Keep in mind my business in this case is a website selling tshirts (I know, a very criminal sounding enterprise). We have used their services for about a year, 6 months of which were spent trying to get them to release our funds, funds that we earned through the website. Now, almost a year after we started with them, they are doing it again, and we are told we will not see our monies for another 6 months.
If we are lucky we will not be out of business by then. They are stealing from merchants, collecting interest on the money they owe us and finally paying us at some future date, yet when you call to ask why money is being held they treat you like you did something wrong and you are being punished.
If you are thinking about getting a merchant account for a business of yours, avoid these people at all costs. They will put you out of business and have no shame in doing it. They are the thieves in this situation. Read the other reports on here, they're doing it to everyone.
Kevin
Miami Beach, Florida
U.S.A.