Rip-off Report Investigation Capital Gold Group, Inc. joins Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..A long name for a program that does a lot for both consumers and business alike.
..Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program, ..A program that benefits the consumer, which assures their complete satisfaction and confidence when doing business with a member business As a matter of policy, when Rip-off Report is retained by a company to mount an independent investigation and to publish our findings, we examine the truthfulness of the consumer complaints using every bit of information at our disposal. Our process is systematic and highly effective because: 1) It takes place at the consumer level and 2) the company or individual in our Corporate Advocacy Program must commit to 'doing whatever it takes to make things right with their customers.' By working closely with the company or individual, Rip-off Report can track the footprints left behind when their promised level of customer service is actually followed by the solid ground of real behavior. Only then do we publish our findings.
Rip-off Report cannot ever guarantee any product or service, but we can only report what we find, in order to help you get a better understanding of the company or individual we are investigating. That having been said, the conclusion Rip-off Report came to after our investigation, to the best of our knowledge, is that this company is a reputable firm, offering products and services of real value.
ALL COMPANIES GET COMPLAINTS, BUT HOW THE COMPANY HANDLES THOSE COMPLAINTS, SEPARATES GOOD BUSINESSES FROM BAD BUSINESSES.By Ed Magedson - Founder, Rip-off Report
Capital Gold Group Inc approached Rip-Off Report last month with the express purpose of resolving some issues posted on Rip-off Report. Capital Gold Group noticed that there were five complaints posted about their firm that were filed by individuals who were not their clients. Since Capital Gold Group has always had an unconditional customer satisfaction policy, meaning, they would go to any extent to resolve any client complaints, as well as a sincere commitment to remedy any and all client concerns and/or misconceptions and to bring them to a satisfactory conclusion, all of these complaints were investigated. After much research, it was determined that the complaints were either (1) filed by a competitor who was trying to discredit Capital Gold Group in an effort to gain an unfair business advantage, or (2) were an act of retaliation by a disgruntled former employee.
After a recent mailing to each alleged client who posted a Rip-off Report, it became clear that Capital Gold Group was correct in their assessment that the Rip-off Reports were not filed by actual clients of Capital Gold Group. Company executives stated to Rip-off Report that Capital Gold Group has always had a unconditional commitment to resolve any and all customer satisfaction issues, no matter what the nature of the issue is, and therefore, the identities of the complainants were always suspect. With the help of Rip-off Report's Corporate Advocacy Program, Capital Gold Group has finally been able to prove the complaints to be fraudulent, to restore their online reputation, and to restate their commitment to the satisfaction of each and every one of its thousands of clients. We at Rip-off Report would therefore like to state that we believe Capital Gold Group is just the kind of company that anyone seeking the advantage of owning precious metals would be fortunate to work with.
Capital Gold Group, Inc. CONTINUES TO CLARIFY WHO THEY ARE AND WHAT THEY CAN DO FOR CLIENTS
“Capital Gold Group, Inc. is one of America’s leading providers of physical gold and other precious metals, both for direct delivery and in Precious Metals IRAs. We are passionate about helping individual investors, financial advisors, broker-dealers and institutions across the country protect the value of their long-term savings and reserve assets by transferring value out of the U.S. dollar, a declining currency, into physical gold, which has always been a store of value. We educate our clients who are new to precious metals on the critical need and time-tested benefits of holding a sector of their investment portfolio in physical gold, helping to manage risk overall and offering a hedge against the volatility of global stock markets and the damaging effects of government fiscal policy. Adding physical gold to a traditional investment portfolio adds greater diversification and “insurance” against potential losses due to the risks associated with paper investments and currencies. We help our clients understand the new “global economy” and how it impacts our investments here in the U.S. Each client who calls Capital Gold Group speaks to a Gold Specialist who is updated daily on the important financial news of the day and is specially trained to guide you in selecting the right gold and the right type of ownership for you based on your long term financial goals. Our Customer Care guidelines demand that we achieve a very high level of customer satisfaction, and that whenever misunderstandings develop or there is a situation where there is a client issue, concern or complaint, Capital Gold Group has made it a policy to do whatever is necessary to remedy the situation. We believe we have all the right safeguards in place to make certain that every client and every issue is addressed – professionally, thoroughly and quickly -- and we look forward to the opportunity to serve you. Please contact CGG Customer Care at 800-510-9594.
”
STATEMENTS FROM Capital Gold GroupCapital Gold Group, Inc., one of America’s leading sources of physical gold and other precious metal assets, both for direct delivery and in Precious Metals IRAs, has been in business for ten years, incorporating in 2003. Our primary focus is in helping individuals seeking to hedge the long-term portion of their investments portfolios in physical gold, and we have helped more than 50,000 clients to date. Most clients find Capital Gold Group through the syndicated talk radio program, "The Gold Show", featuring commentary and market analysis by our own CEO, Jonathan Rose, RFC. The program helps investors to understand the impact of current global financial events and government intervention on the value of investments over time, and has always offered interested listeners a free Guide to Owning Physical Gold and other Precious Metals, at absolutely no cost or obligation to them. Capital Gold Group never cold calls anyone and completely respects the "do not call" wishes of its inquirers. We conduct our client relations with an intent to form lasting, professional relationships, and we appreciate the opportunity to be of service. Capital Gold Group adheres to the high ethical standards established for all accredited businesses of the Better Business Bureau, and wants to speak to any client who is less than totally satisfied. Any questions, issues, or complaints should be directed to CGG Customer Care at 800-510-9594.
STATED IMPROVEMENTS FROM Capital Gold GroupCapital Gold Group has increased staffing and made improvements to the oversight and tracking of its Customer Care Program. If any client of Capital Gold Group has any issue, complaint, or misunderstanding which needs to be addressed, they ask that you call their toll-free number, 800-510-9594, and ask for Customer Care. All Customer Care inquiries reported during business hours of Monday through Friday, 8 am to 5 pm Pacific Time, will be responded to within 24 - 48 hours. Calls received outside business hours will reach our answering service call center, and are received by CGG personnel the following business day. Emergency messages received by our answering service call center outside of business hours are forwarded to Capital Gold Group’s emergency contact. All complaints and Customer Care requests are tracked and managed from the first call to their ultimate resolution.
ANY BUSINESS THAT CAN ADMIT THEY MADE MISTAKES AND CORRECTS THOSE MISTAKES IS A BUSINESS YOU CAN TRUST AND WORTH DOING BUSINESS WITH Every client and every transaction is important to Capital Gold Group, Inc. They WANT to address and resolve each and every client issue that has arisen or arises in the future.
Because of our investigation and the sincere efforts put forth by Capital Gold Group, Inc., Rip-off Report is confident in giving Capital Gold Group, Inc. a positive rating. All in all, the company implemented strategic changes to its Client Care Department and reached its goal of achieving total customer satisfaction through excellent service. This was made possible by a completely honest approach to corporate introspection and a commitment to taking good care of their customers.
Capital Gold Group, Inc.’s management team understands that the only way to grow as a company is by first recognizing the areas that need improvement and then committing the resources necessary to improve those areas. A Capital Gold Group executive stated, "We know that all businesses have areas of weakness, but I can assure you that we are 100% committed to resolving any issues that arise and creating value for our clients".
In spite of all such situations, Rip-off Report is confident you have a company that is ready to serve those who need more assistance and is willing to make things right if they seem to have fallen apart.
Rip-off Report knows there is no company or individual that is perfect – Capital Gold Group knows this also and demonstrates their need for continuing improvement - that is why Rip-off Report comfortably states that you can be completely confident, safe and secure when doing business with them as a member of
Rip-off Reports’ Corporate Advocacy, Business Remediation & Customer Satisfaction Program.Capital Gold Group, Inc. shows leadership by joining the Corporate Advocacy Business Remediation and Customer Satisfaction Program.Keep in mind, Capital Gold Group, Inc. has worked with many clients over time. What really is amazing is that despite Rip-off Report appearing at the top of most search engines. If there was a real problem with Capital Gold Group, there would be more complaints.. Their complaint ratio is a fraction of a percent of their overall clients. Rip-off Report knows that this is significantly below the industry standard for the clientele that they work with. From our perspective, it is quite unusual for a company who has had so few complaints request on their own to be a part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Capital Gold Group, Inc. provides a leadership model for other companies that care about their clients to follow.
ABOUT THE CORPORATE ADVOCACY PROGRAMWhile Rip- off Report does not endorse any company, including Capital Gold Group, overall, our research demonstrated to us that Capital Gold Group is a solid, reliable company that stands behind its service.
Many companies that contact Rip-off Report make claims that the Reports about them are false, were filed by the same person or even a competitor. Yes, Rip-off Report knows this can happen from time to time; however, we know this is not true most of the time. From federal to local law enforcement agencies, most use Rip-off Report regularly. When Rip-off Report works with law enforcement to assist consumers, never once have we heard from any agency that the Reports filed had bogus contact information. These agencies include FBI, FTC, SEC, Homeland Security, US Postal Inspectors, Justice Department, IRS, Federal Prosecutors and local law enforcement in the USA along with government agencies in more than eight other countries.
Rip-off Report does not solicit its Corporate Advocacy Business Remediation & Customer Satisfaction Program. Any participation in this program is completely voluntary and at the request of the program member.
This program requires the Member Business to agree to satisfy all complaints - past, present and in the future, even when those complaints come to us by e-mail.
The Member Business must also state improvements they are willing to make to their business which benefits the customer to avoid the reported problems from happening again in the future.
Anyone contacting the following e-mail address will get immediate attention. (within 3-5 business days, usually with in 24 to 48 hours) We ask that you contact Capital Gold Group Customer Service: info@StartWithGold.com
RIP-OFF REPORT CHARTING NEW TERRITORY
..Consumers should feel confident and secure when doing business with member businesses.
..Remember, just because a company or individual is reported on Rip-off Report does not mean you should not do business with them. Use Rip-off Report information as a tool to your advantage. Be knowledgeable about any company or person you hire. Also, don't be afraid to ask questions and get additional information until you feel comfortable in allowing them to work for you. Be sure to contact us with your questions and comments about any business that is part of the Corporate Advocacy Business Remediation and Customer Satisfaction Program. Your questions, comments and suggestions are always welcome and will be considered even if we don't agree with them. Please realize Rip-Off Report is chartering in new territory, working to make a change for both consumers and businesses alike.
Consumers can feel confident and secure when doing business with Capital Gold Group
Here's why.
Capital Gold Group’s Commitment to Excellence and Total Consumer Satisfaction, Consumers should feel safe, confident and secure when doing business with a member of Rip-off Report's Corporate Advocacy Business Remediation & Customer Satisfaction Program. ..yes, a long name for a program that does a lot for both consumers and businesses alike.
Read about Rip-off Report Corporate Advocacy Business Remediation & Customer Satisfaction Program,..A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. this
Sincerely,
ED Magedson- Founder
EDitor@RipoffReport.com
www.ripoffreport.com
Rip-off Report
PO Box 310 - Tempe, Arizona
U.S.A
